Lone Prairie Camp
- Total activity 38
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Activity overview
Latest activity by Lone Prairie Camp-
Lone Prairie Camp commented,
Hi Ramin, The problem I was having (and was confirmed by support several times) is that a user can have a high previous "visits" count (ie. have the cookie) but the trigger will still fire because ...
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Lone Prairie Camp commented,
Hi Ramin, I don't think your reply is accurate. The system knows the user is a repeat visitor (ie. a user can have a high previous "visits" count) but the trigger will still fire because it is a n...
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Lone Prairie Camp commented,
Where did my suggestion go? The link above doesn't seem to work anymore...
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Lone Prairie Camp commented,
I was directed to create a suggestion since the current implementation is less than ideal: https://support.zendesk.com/hc/en-us/community/posts/360001094407-Requester-Name-When-Reply-To-Field-isn-t...
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Lone Prairie Camp created a post,
Requester Name Incorrect
When someone emails in a support ticket, the requester name is often the first portion of their email address (ie. everything before the @ symbol). Why isn't the person's actual name used when ava...
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Lone Prairie Camp commented,
Is it possible to have (for example) 9-5 with an hour lunch break?
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Lone Prairie Camp commented,
Can I somehow use the ID in the Chat cookie on their browser/device to limit the trigger to once per visitor?
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Lone Prairie Camp commented,
Any update regarding operating hours support for the mobile apps?
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Lone Prairie Camp created a post,
Link "Deflect tickets by serving knowledge base articles" to webpages
Is it possible to have results from our own website also show up as suggested Help Center answers within the "Zendesk Support for WordPress" plugin? For example, we have lots of information on our...
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Lone Prairie Camp created a post,
"Deflect tickets by serving knowledge base articles" & Chat Triggers
AnsweredThe "Zendesk Support for WordPress" plugin is more powerful than the "Zendesk Chat Widget" plugin. One of the features I especially like is the "Deflect tickets by serving knowledge base articles"...