Avatar

Lone Prairie Camp

  • Total activity
    36
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    6
  • Subscriptions
    12

Activity overview

Latest activity by Lone Prairie Camp
  • Avatar

    Lone Prairie Camp commented,

    Hi Ramin, The problem I was having (and was confirmed by support several times) is that a user can have a high previous "visits" count (ie. have the cookie) but the trigger will still fire because ...

  • Avatar

    Lone Prairie Camp commented,

    Hi Ramin, I don't think your reply is accurate.  The system knows the user is a repeat visitor (ie. a user can have a high previous "visits" count) but the trigger will still fire because it is a n...

  • Avatar

    Lone Prairie Camp commented,

    Where did my suggestion go?  The link above doesn't seem to work anymore...

  • Avatar

    Lone Prairie Camp commented,

    I was directed to create a suggestion since the current implementation is less than ideal: https://support.zendesk.com/hc/en-us/community/posts/360001094407-Requester-Name-When-Reply-To-Field-isn-t...

  • Avatar

    Lone Prairie Camp commented,

    So the Requester name is generated from the "Reply-to" field (if present) as I surmised - Thank you ZenDesk for confirming that. It is my understanding that the RFC for email does not allow anythin...

  • Avatar

    Lone Prairie Camp commented,

    @jessie , That article is helpful in that it confirms that ZenDesk takes the name from the "From:" field when possible.  However, it doesn't explain why that isn't working my case.  Does the blank ...

  • Avatar

    Lone Prairie Camp created a post,

    Requester Name Incorrect

    When someone emails in a support ticket, the requester name is often the first portion of their email address (ie. everything before the @ symbol).  Why isn't the person's actual name used when ava...

  • Avatar

    Lone Prairie Camp commented,

    Is it possible to have (for example) 9-5 with an hour lunch break?

  • Avatar

    Lone Prairie Camp commented,

    Can I somehow use the ID in the Chat cookie on their browser/device to limit the trigger to once per visitor?

  • Avatar

    Lone Prairie Camp commented,

    Any update regarding operating hours support for the mobile apps?