Lone Prairie Camp

Total activity 36
Last activity June 24, 2019 16:34
Member since March 06, 2018 18:11

Following 0 users
Followed by 0 users
Votes 6
Subscriptions 12

Activity overview

Latest activity by Lone Prairie Camp

Lone Prairie Camp commented, November 15, 2018 19:43
Hi Ramin, The problem I was having (and was confirmed by support several times) is that a user can have a high previous "visits" count (ie. have the cookie) but the trigger will still fire because ...
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- Lone Prairie Camp
- Created November 15, 2018 19:43
- 0 votes
Lone Prairie Camp commented, November 02, 2018 21:17
Hi Ramin, I don't think your reply is accurate. The system knows the user is a repeat visitor (ie. a user can have a high previous "visits" count) but the trigger will still fire because it is a n...
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- Lone Prairie Camp
- Created November 02, 2018 21:17
- 0 votes
Lone Prairie Camp commented, November 01, 2018 21:16
Where did my suggestion go? The link above doesn't seem to work anymore...
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- Lone Prairie Camp
- Created November 01, 2018 21:16
- 0 votes
Lone Prairie Camp commented, April 11, 2018 18:03
I was directed to create a suggestion since the current implementation is less than ideal: https://support.zendesk.com/hc/en-us/community/posts/360001094407-Requester-Name-When-Reply-To-Field-isn-t...
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- Lone Prairie Camp
- Created April 11, 2018 18:03
- 0 votes
Lone Prairie Camp commented, April 10, 2018 21:55
So the Requester name is generated from the "Reply-to" field (if present) as I surmised - Thank you ZenDesk for confirming that. It is my understanding that the RFC for email does not allow anythin...
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- Lone Prairie Camp
- Edited April 11, 2018 18:02
- 0 votes
Lone Prairie Camp commented, March 24, 2018 00:58
@jessie , That article is helpful in that it confirms that ZenDesk takes the name from the "From:" field when possible. However, it doesn't explain why that isn't working my case. Does the blank ...
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- Lone Prairie Camp
- Created March 24, 2018 00:58
- 0 votes
Lone Prairie Camp created a post, March 14, 2018 19:45
Requester Name Incorrect
1. Community
2. Support - Troubleshooting and Q&A
When someone emails in a support ticket, the requester name is often the first portion of their email address (ie. everything before the @ symbol). Why isn't the person's actual name used when ava...
- Lone Prairie Camp
- Created March 14, 2018 19:45
- 7 followers
- 14 comments
- 0 votes
Lone Prairie Camp commented, March 06, 2018 20:11
Is it possible to have (for example) 9-5 with an hour lunch break?
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- Lone Prairie Camp
- Created March 06, 2018 20:11
- 0 votes
Lone Prairie Camp commented, March 06, 2018 19:41
Can I somehow use the ID in the Chat cookie on their browser/device to limit the trigger to once per visitor?
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- Lone Prairie Camp
- Created March 06, 2018 19:41
- 0 votes
Lone Prairie Camp commented, March 06, 2018 18:13
Any update regarding operating hours support for the mobile apps?
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- Lone Prairie Camp
- Created March 06, 2018 18:13
- 0 votes