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Lone Prairie Camp

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Activity overview

Latest activity by Lone Prairie Camp
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    Lone Prairie Camp commented,

    1. Community
    2. Feedback on Chat
    3. "Fire only once per visitor" Doesn't Work

    Hi Ramin, The problem I was having (and was confirmed by support several times) is that a user can have a high previous "visits" count (ie. have the cookie) but the trigger will still fire because ...

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    Lone Prairie Camp commented,

    1. Community
    2. Feedback on Chat
    3. "Fire only once per visitor" Doesn't Work

    Hi Ramin, I don't think your reply is accurate.  The system knows the user is a repeat visitor (ie. a user can have a high previous "visits" count) but the trigger will still fire because it is a n...

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    Lone Prairie Camp commented,

    1. Community
    2. Support Q&A
    3. Requester Name Incorrect

    Where did my suggestion go?  The link above doesn't seem to work anymore...

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    Lone Prairie Camp commented,

    1. Community
    2. Support Q&A
    3. Requester Name Incorrect

    I was directed to create a suggestion since the current implementation is less than ideal: https://support.zendesk.com/hc/en-us/community/posts/360001094407-Requester-Name-When-Reply-To-Field-isn-t...

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    Lone Prairie Camp commented,

    1. Community
    2. Support Q&A
    3. Requester Name Incorrect

    So the Requester name is generated from the "Reply-to" field (if present) as I surmised - Thank you ZenDesk for confirming that. It is my understanding that the RFC for email does not allow anythin...

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    Lone Prairie Camp commented,

    1. Community
    2. Support Q&A
    3. Requester Name Incorrect

    @jessie , That article is helpful in that it confirms that ZenDesk takes the name from the "From:" field when possible.  However, it doesn't explain why that isn't working my case.  Does the blank ...

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    Lone Prairie Camp created a post,

    Requester Name Incorrect

    1. Community
    2. Support Q&A

    When someone emails in a support ticket, the requester name is often the first portion of their email address (ie. everything before the @ symbol).  Why isn't the person's actual name used when ava...

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    Lone Prairie Camp commented,

    1. Chat
    2. ...
    3. Setting up Zendesk Chat
    4. Creating a schedule with operating hours

    Is it possible to have (for example) 9-5 with an hour lunch break?

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    Lone Prairie Camp commented,

    1. Community
    2. Feedback on Chat
    3. "Fire only once per visitor" Doesn't Work

    Can I somehow use the ID in the Chat cookie on their browser/device to limit the trigger to once per visitor?

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    Lone Prairie Camp commented,

    1. Community
    2. Feedback on Chat
    3. Feature Request: Schedule Status

    Any update regarding operating hours support for the mobile apps?

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