Lone Prairie Camp
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Total activity36
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Last activity
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Activity overview
Latest activity by Lone Prairie Camp-
Lone Prairie Camp commented,
Hi Ramin, The problem I was having (and was confirmed by support several times) is that a user can have a high previous "visits" count (ie. have the cookie) but the trigger will still fire because ...
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Lone Prairie Camp commented,
Hi Ramin, I don't think your reply is accurate. The system knows the user is a repeat visitor (ie. a user can have a high previous "visits" count) but the trigger will still fire because it is a n...
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Lone Prairie Camp commented,
Where did my suggestion go? The link above doesn't seem to work anymore...
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Lone Prairie Camp commented,
I was directed to create a suggestion since the current implementation is less than ideal: https://support.zendesk.com/hc/en-us/community/posts/360001094407-Requester-Name-When-Reply-To-Field-isn-t...
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Lone Prairie Camp commented,
So the Requester name is generated from the "Reply-to" field (if present) as I surmised - Thank you ZenDesk for confirming that. It is my understanding that the RFC for email does not allow anythin...
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Lone Prairie Camp commented,
@jessie , That article is helpful in that it confirms that ZenDesk takes the name from the "From:" field when possible. However, it doesn't explain why that isn't working my case. Does the blank ...
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Lone Prairie Camp created a post,
Requester Name Incorrect
When someone emails in a support ticket, the requester name is often the first portion of their email address (ie. everything before the @ symbol). Why isn't the person's actual name used when ava...
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Lone Prairie Camp commented,
Is it possible to have (for example) 9-5 with an hour lunch break?
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Lone Prairie Camp commented,
Can I somehow use the ID in the Chat cookie on their browser/device to limit the trigger to once per visitor?
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Lone Prairie Camp commented,
Any update regarding operating hours support for the mobile apps?