Oliver Tietze
- Total activity 137
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Activity overview
Latest activity by Oliver Tietze-
Oliver Tietze commented,
Neil Weldon the provided Link does not work. I'd love to find this announcement to learn about the feature! Kind regardsOliver
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Oliver Tietze commented,
Hey Gabriel Ortiz .. it's what many users here requested 4, 3, 2 and also 1 year ago. And I totally agree. Unchecked should be the default, OR an option to select for your account if it's to be unc...
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Oliver Tietze commented,
We saw the change yesterday already, thanks! Still curious about the other topics, which seem to be "feature by design" and just very intransparent (sometimes, "agent@company.com" means the agent's...
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Oliver Tietze commented,
That's what I think with almost every suggestion (picked up by Zendesk Product Dev) :( Nicole - Community Manager what's the status? It's 2020 ;) Kind regards,Oliver
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Oliver Tietze commented,
Nicole, thanks for that quick response!! Has the fix already been rolled out, or will we know when changing addresses will be working again? Kind regards,Oliver
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Oliver Tietze commented,
WHAT DID YOU DO, ZENDESK Side conversations now don't allow to change/add an e-mail address anymore. Side conversations are now (under certain circumstances) sent from the agent's personal address ...
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Oliver Tietze commented,
Francis Esteban I think it's important to know (as it's also visible in your screenshot) that "triggering" the CSAT means the user gets the mail. He can reply to this mail at any point (unless the ...
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Oliver Tietze commented,
Hey Ulrich Spies ... the second issue could possibly be solved by adding the requester's e-mail additionally to the side conversation, e. g. using a macro and putting something like this in there: ...
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Oliver Tietze commented,
Thanks Andrew Soderberg for your insights on how to indivualize e-mail templates using Brands. However, this is not the solution requested many times ... ★★★ AND I STRONGLY +1 ★★★ ... as translatin...
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Oliver Tietze commented,
Nelson Oliveira and Zendesk "If someone replies to a side conversation on a closed ticket, triggers won’t be run on it even if they have side conversation conditions." Thanks for mentioning in the ...