Oliver Tietze
- Total activity 74
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 36
- Subscriptions 18
Activity overview
Latest activity by Oliver Tietze-
Oliver Tietze commented,
Here's me +1 PLEASE! There is another annoyance: We have a "Welcome" message. But now, switching to IVR, it is not played. So we have to include it in the IVR menu greeting. But then it's 3 times...
-
Oliver Tietze commented,
Standardmäßig werden auf Englisch hinterlassene Voicemails transkribiert und in das zugehörige Ticket aufgenommen. Für andere Sprachen wird keine Transkription durchgeführt. Ist geplant, dies noch ...
-
Oliver Tietze commented,
+1 - its ESSENTIAL! Caroline's first comment was appreciably optimistic, but it seems nothing had been done to address this issue? For us we basically have 2 Agent groups (Level 1, Level 2) but we ...
-
Oliver Tietze commented,
Hmh. Paying >$100 a month for a third-party App just because Zendesk fails to include a "set default" function? Really? Has someone successfully added a tampermonkey script or other workaround to...
-
Oliver Tietze commented,
The solution is not a solution. Danielle asked to change the defaults for MERGING tickets. The reply is for ALL tickets. So, here's my intense +1 to this request. We habe plenty of tickets to merge...
-
Oliver Tietze commented,
Hallo, es fehlt der entscheidende Hinweis: "Transkribieren von Voicemail-Anrufen ist derzeit nur in Englisch verfügbar." Für deutschsprachige Kunden ist dieses Feature leider nutzlos :-( Gibt es hi...
-
Oliver Tietze commented,
@Jenny the survey asks for a numerical value for the "subdomain" field. This can't work. :)
-
Oliver Tietze commented,
Very much +1 Upvoting the original post could be mistaken as "we need translation" (which is already there). But: WE NEED CUSTOMIZING (e. g. the date of the mentioned "last comment" is important ...
-
Oliver Tietze commented,
Can the templates which are used when merging Tickets be altered? "Last comment in ticket #999" is missing the date and time of the comment, so no one can check at which time the customer added i...
-
Oliver Tietze commented,
Thanks for the explanation Caroline. Indeed, as Beth stated already, not every customer uses a Softphone environment (we would love to do, but the integration with most hardware lacks functionality...