
Oliver Tietze
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Total activity169
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Last activity
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Activity overview
Latest activity by Oliver Tietze-
Oliver Tietze commented,
It seems that a number for the forwarding can only be used once (i. e. for one agent). We tried to forward calls for 3 Agents to the same number (configured as a ring group) but - not possible.Is t...
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Oliver Tietze commented,
Hello Zendesk, another feature that you consider for ages. Please make it happen! We also need it! Tony Ho thanks a million times for pointing to this (well unknown) 'assume' feature. Please add th...
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Oliver Tietze commented,
Oscar, this has always been possible, but just for the e-mail content. We're talking about the e-mail template, which does the fancy header, footer, CSS part to make mails shine. But it does not al...
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Oliver Tietze commented,
Thanks for all the answers!Our setup is like this: 1 Zendesk Support instance, 50 agents, "public" userbase (>800K users)>5000 tickets a day5 SLA policies (defined by priority and special topics/t...
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Oliver Tietze created a post,
Identifying tickets without SLA policy
Devan - Community Manager How can a view show tickets that have *no* SLA policy applied? We don't need this on a reporting, but on an operational level, to identify those tickets that has no SLA a...
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Oliver Tietze commented,
Devan - Community Manager How can a view show tickets that have *no* SLA policy applied? I think this was the question of the original poster, and we have the same question. We don't need this on a...
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Oliver Tietze commented,
Daniel Chikanov if you intentionally want to "try out" things... My suggestion is to clone the dashboard and delete (or decide to use) the clone afterwards. Just a workaround but better than nothin...
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Oliver Tietze commented,
+1@... do you have an estimation now? Not only that the revert is missing. Also the "Undo" (Strg-Z) destroys working configurations (e. g. pressing it one time too much -> Voila, a well configured ...
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Oliver Tietze commented,
Katrin Leinweber Thanks - but I'm lost. Could you please provide a screenshot? Thanks!
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Oliver Tietze commented,
Katrin Leinweber "(Un)check the columns that you want" How can you do that? Am I missing a feature? ;) Best regardsOliver