Oliver Tietze

Total activity

169
Last activity

January 26, 2021 10:39
Member since

July 05, 2018 09:11
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Votes

74
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42

Activity overview

Latest activity by Oliver Tietze

Oliver Tietze commented, January 26, 2021 10:38
It seems that a number for the forwarding can only be used once (i. e. for one agent). We tried to forward calls for 3 Agents to the same number (configured as a ring group) but - not possible.Is t...
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- Oliver Tietze
- Edited January 26, 2021 10:39
- 0 votes
Oliver Tietze commented, November 18, 2020 13:37
Hello Zendesk, another feature that you consider for ages. Please make it happen! We also need it! Tony Ho thanks a million times for pointing to this (well unknown) 'assume' feature. Please add th...
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- Oliver Tietze
- Edited November 18, 2020 13:38
- 1 vote
Oliver Tietze commented, October 30, 2020 13:20
Oscar, this has always been possible, but just for the e-mail content. We're talking about the e-mail template, which does the fancy header, footer, CSS part to make mails shine. But it does not al...
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- Oliver Tietze
- Created October 30, 2020 13:20
- 0 votes
Oliver Tietze commented, August 07, 2020 15:07
Thanks for all the answers!Our setup is like this: 1 Zendesk Support instance, 50 agents, "public" userbase (>800K users)>5000 tickets a day5 SLA policies (defined by priority and special topics/t...
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- Oliver Tietze
- Created August 07, 2020 15:07
- 2 votes
Oliver Tietze created a post, August 07, 2020 07:16
Identifying tickets without SLA policy
1. Community
2. Support Q&A
Devan - Community Manager How can a view show tickets that have *no* SLA policy applied? We don't need this on a reporting, but on an operational level, to identify those tickets that has no SLA a...
- Oliver Tietze
- Created August 07, 2020 07:16
- 5 followers
- 7 comments
- 1 vote
Oliver Tietze commented, August 07, 2020 07:13
Devan - Community Manager How can a view show tickets that have *no* SLA policy applied? I think this was the question of the original poster, and we have the same question. We don't need this on a...
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- Oliver Tietze
- Created August 07, 2020 07:13
- 0 votes
Oliver Tietze commented, July 24, 2020 11:02
Daniel Chikanov if you intentionally want to "try out" things... My suggestion is to clone the dashboard and delete (or decide to use) the clone afterwards. Just a workaround but better than nothin...
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- Oliver Tietze
- Created July 24, 2020 11:02
- 0 votes
Oliver Tietze commented, July 24, 2020 07:57
+1@... do you have an estimation now? Not only that the revert is missing. Also the "Undo" (Strg-Z) destroys working configurations (e. g. pressing it one time too much -> Voila, a well configured ...
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- Oliver Tietze
- Created July 24, 2020 07:57
- 0 votes
Oliver Tietze commented, June 30, 2020 13:24
Katrin Leinweber Thanks - but I'm lost. Could you please provide a screenshot? Thanks!
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- Oliver Tietze
- Created June 30, 2020 13:24
- 2 votes
Oliver Tietze commented, June 29, 2020 15:55
Katrin Leinweber "(Un)check the columns that you want" How can you do that? Am I missing a feature? ;) Best regardsOliver
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- Oliver Tietze
- Created June 29, 2020 15:55
- 0 votes