Oliver Tietze
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Total activity196
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Last activity
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Member since
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Votes86
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Activity overview
Latest activity by Oliver Tietze-
Oliver Tietze created a post,
API: Add helpful information to job_statuses output to improve monitoring
Using https://xxx.zendesk.com/api/v2/job_statuses.json I realised that there is a "Completed at" message, but no "Submitted at" message or "runtime" information that shows the duration of the proce...
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Oliver Tietze commented,
Basic authentication is correct! You enter this as the username: your.name@yourdomain.com/tokenYou enter this as the password: your token The credentials used must represent a user with sufficient...
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Oliver Tietze commented,
We used an API Target for this. HTTP Target "Update Ticket via JSON": URL: https://yourcompany.zendesk.com/api/v2/tickets/{{ticket.id}}.json Method: PUT Content Type: JSON Basic Authentica...
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Oliver Tietze created a post,
How performant is the "jobs" queue?
Hey Zendesk, I started using the job_statuses endpoint of the Zendesk Support API because I had to mass delete old tickets. The Deletion (with a little shell script) works well, but I am missing in...
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Oliver Tietze commented,
I found out that changing a field's dropdown option (value, i. e. tag) is not possible as long as any form uses the field. How are the conditions stored internally, with the option's tag or with th...
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Oliver Tietze commented,
Bonnie Pohlschneider pls don't mind that I've added a cross link to an existing feature request. It also had 20 upvotes already. With not much effect, unfortunately. You can find it here: https://d...
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Oliver Tietze commented,
There is a redundant (older) post here: https://develop.zendesk.com/hc/en-us/community/posts/360034441633-Send-email-notifications-to-secondary-emails-in-Support
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Oliver Tietze commented,
Tal Admon thank you very much for that snippet. And Zendesk, what do you think of setting up a "diff" view for the tags in the event view? There is NO NEED of "putting all tags, strikethrough, putt...
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Oliver Tietze commented,
It seems that a number for the forwarding can only be used once (i. e. for one agent). We tried to forward calls for 3 Agents to the same number (configured as a ring group) but - not possible.Is t...
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Oliver Tietze commented,
Hello Zendesk, another feature that you consider for ages. Please make it happen! We also need it! Tony Ho thanks a million times for pointing to this (well unknown) 'assume' feature. Please add th...