Oliver Tietze
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Activity overview
Latest activity by Oliver Tietze-
Oliver Tietze commented,
Pedro Reis when a ticket is merged, the tag 'closed_by_merge' is added automatically. You could try setting your trigger on 'Ticket Updated' and 'Tags contain: closed_by_merge'. Sadly, the custom f...
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Oliver Tietze commented,
Only Triggers control what's sent to whom. You could modify the 'Notify Requester about Ticket Update' (or similar) Trigger to NOT fire when a specific string/phrase is present in the comment. That...
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Oliver Tietze commented,
+1 ... really Zendesk.. there are so many good reasons to allow documenting a "hidden" notification visibly in the ticket... Why do you ignore these 83 requests? Regards Oliver
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Oliver Tietze commented,
Conza, generally this option is already (almost) there, you dont have to open the ticket to merge. In the use case of your screenshot, you could mark ONE of the two tickets ,select "Merge ticket in...
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Oliver Tietze commented,
Here's me +1 PLEASE! There is another annoyance: We have a "Welcome" message. But now, switching to IVR, it is not played. So we have to include it in the IVR menu greeting. But then it's 3 times...
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Oliver Tietze commented,
Standardmäßig werden auf Englisch hinterlassene Voicemails transkribiert und in das zugehörige Ticket aufgenommen. Für andere Sprachen wird keine Transkription durchgeführt. Ist geplant, dies noch ...
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Oliver Tietze commented,
+1 - its ESSENTIAL! Caroline's first comment was appreciably optimistic, but it seems nothing had been done to address this issue? For us we basically have 2 Agent groups (Level 1, Level 2) but we ...
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Oliver Tietze commented,
Hmh. Paying >$100 a month for a third-party App just because Zendesk fails to include a "set default" function? Really? Has someone successfully added a tampermonkey script or other workaround to...
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Oliver Tietze commented,
The solution is not a solution. Danielle asked to change the defaults for MERGING tickets. The reply is for ALL tickets. So, here's my intense +1 to this request. We habe plenty of tickets to merge...
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Oliver Tietze commented,
Hallo, es fehlt der entscheidende Hinweis: "Transkribieren von Voicemail-Anrufen ist derzeit nur in Englisch verfügbar." Für deutschsprachige Kunden ist dieses Feature leider nutzlos :-( Gibt es hi...