Oliver Tietze

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Recent activity by Oliver Tietze Recent activity Votes
  • Identifying tickets without SLA policy

    Devan - Community Manager How can a view show tickets that have *no* SLA policy applied?  We don't need this on a reporting, but on an operational level, to identify those tickets that has no SLA a...

  • Use "# of Agent Replies" (or other metrics) in views


    I found out that the # of Replies is a condition ONLY possible in triggers. No Automations, no views. How could I make use of that fact, basically showing how many replies a ticket already had (in ...

  • Triggers for Side Conversations Content

    We're gladly using Side Conversations, but we're missing a condition firing on the content of the side conversations. As many of our third parties (B2B) use automated systems, we often receive an a...