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Celicia Fiedler

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Latest activity by Celicia Fiedler
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    Celicia Fiedler created a post,

    Is Insights going away?

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    Is Insight going away?  Is so, when? If insights is going away, will Explore replace it on the Enterprise plan license at no additional cost?  _________________________________ The following text i...

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    Celicia Fiedler created a post,

    Will Explore include actual ticket comments?

    Our reports need to include ticket comments, at the very least the first ticket comment submitted by the customer. Will Explore include actual ticket comments? If a customer is submitting a complai...

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    Celicia Fiedler commented,

    Our airport management team wants a monthly report based on solved tickets by group with the following columns: group, ticket #, comments, and sentiment.  They'll use the report to review the trave...

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    Celicia Fiedler commented,

    We'd like Zendesk to demo Answer Bot.  Can you email the demo link or does a Zendesk rep need to demo Answer Bot.  What are the costs associated with answer bot?