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Celicia Fiedler

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  • Is Insights going away?

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    Is Insight going away?  Is so, when? If insights is going away, will Explore replace it on the Enterprise plan license at no additional cost?  _________________________________ The following text i...

  • Will Explore include actual ticket comments?

    Our reports need to include ticket comments, at the very least the first ticket comment submitted by the customer. Will Explore include actual ticket comments? If a customer is submitting a complai...