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Stef Viveen

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Activity overview

Latest activity by Stef Viveen
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    Stef Viveen commented,

    Agreed, we would love to have an MS teams integrations for our side conversations!

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    Stef Viveen commented,

    This exactly! "We have situations where a customer makes a ticket, say on a service@ or support@ account from their company, and then they reply with their personal company account after it has bee...

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    Stef Viveen commented,

    Hi Jonathan, Your arguments do make sense, but with proper limitations of the requested feature this could really be a win win: If Zendesk blocks that internal notes created by (light)agents can b...

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    Stef Viveen created a post,

    Make internal comments public

    Hi Zendesk, When external users are not part of the conversation or when a user that is part of the organization replies to the ticket without the requester in copy, the ticket comment becomes inte...

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    Stef Viveen commented,

    Thanks Renee ! A lot of work.. #rolling eyes. But. It will do. I guess I''ll get to work than. Cheers  

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    Stef Viveen commented,

    Thanks Dipesh, But that is not what I meant. I want to create 1 view where 1 agent sees the internal notes where only he/she is mentioned in.This Trigger + View needs to be "reproduced" for every s...

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    Stef Viveen commented,

    Hi Jessie, I have built a "My Internal notifications" view using this topic, great!Same as Renee, I also have a large number of agents to provide views for. (50 and counting) Is there a way to make...