Irene Yung

Total activity

55
Last activity

March 05, 2020 02:48
Member since

March 05, 2018 02:01
Following

0 users
Followed by

1 user
Votes

4
Subscriptions

25

Activity overview

Latest activity by Irene Yung

Irene Yung commented, March 05, 2020 02:48
Hi Devan - Community Manager , Would you have any news?
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- Irene Yung
- Created March 05, 2020 02:48
- 0 votes
Irene Yung commented, February 27, 2020 08:26
Both are very useful! Thanks for sharing!!
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- Irene Yung
- Created February 27, 2020 08:26
- 0 votes
Irene Yung created a post, February 26, 2020 09:56
How can I make metric and attribute show as "YYYY MMM"
1. Community
2. Explore Q&A
In order to make use of "change attribute" with more attributes switched in one chart, I'd rather to have just one attribute and metric to get the showing format "YYYY MMM" (Y= Year, M=Month).inste...
- Irene Yung
- Created February 26, 2020 09:56
- 3 followers
- 3 comments
- 0 votes
Irene Yung commented, February 24, 2020 07:52
Hi Marie-Cathrine Sørensen, Thanks for your advice! And what's the different between normal time filter and time travel?
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- Irene Yung
- Created February 24, 2020 07:52
- 0 votes
Irene Yung created a post, February 19, 2020 07:54
Fix the period of time to filter
Answered
1. Community
2. Explore Q&A
I am using "Time Travel" as default time filter. It is very nice to choose the beginning and ending time upon preference. However, the default period of time is "all history", which cause to a long...
- Irene Yung
- Created February 19, 2020 07:54
- 4 followers
- 3 comments
- 1 vote
Irene Yung commented, February 19, 2020 07:08
Hi Hillary Latham , Maybe I rephrase my question. I'd like to see the % of ticket increase/decrease from last month to this month, I know in Maths it should be ((Last - This)/Last)*100%, but how c...
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- Irene Yung
- Created February 19, 2020 07:08
- 0 votes
Irene Yung commented, February 18, 2020 08:34
Is it possible to compare the data in % from time to time?
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- Irene Yung
- Created February 18, 2020 08:34
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Irene Yung commented, February 18, 2020 04:30
Hi Marie-Cathrine Sørensen, Having another question. I'd like to set up "Ticket age brackets" (includes all ticket status) and the brackets options similar with Unsolved Ticket age brackets: 1 day...
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- Irene Yung
- Created February 18, 2020 04:30
- 0 votes
Irene Yung commented, February 14, 2020 02:58
Hi Jonathan March Thanks for your explanation, it makes sense! You remind me maybe my group can make use of "on-hold" with "pending" per our business need.
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- Irene Yung
- Created February 14, 2020 02:58
- 0 votes
Irene Yung commented, February 13, 2020 09:35
Hi Marie-Cathrine Sørensen, Thanks for the help! When the average become lower than the one exclude solved+closed, is it normal?
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- Irene Yung
- Created February 13, 2020 09:35
- 0 votes