Irene Yung
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Total activity51
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Last activity
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Activity overview
Latest activity by Irene Yung-
Irene Yung commented,
Hi Devan - Community Manager , Would you have any news?
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Irene Yung commented,
Both are very useful! Thanks for sharing!!
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Irene Yung created a post,
How can I make metric and attribute show as "YYYY MMM"
In order to make use of "change attribute" with more attributes switched in one chart, I'd rather to have just one attribute and metric to get the showing format "YYYY MMM" (Y= Year, M=Month).inste...
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Irene Yung commented,
Hi Marie-Cathrine Sørensen, Thanks for your advice! And what's the different between normal time filter and time travel?
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Irene Yung created a post,
Fix the period of time to filter
AnsweredI am using "Time Travel" as default time filter. It is very nice to choose the beginning and ending time upon preference. However, the default period of time is "all history", which cause to a long...
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Irene Yung commented,
Hi Hillary Latham , Maybe I rephrase my question. I'd like to see the % of ticket increase/decrease from last month to this month, I know in Maths it should be ((Last - This)/Last)*100%, but how c...
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Irene Yung commented,
Is it possible to compare the data in % from time to time?
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Irene Yung commented,
Hi Marie-Cathrine Sørensen, Having another question. I'd like to set up "Ticket age brackets" (includes all ticket status) and the brackets options similar with Unsolved Ticket age brackets: 1 day...
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Irene Yung commented,
Hi Jonathan March Thanks for your explanation, it makes sense! You remind me maybe my group can make use of "on-hold" with "pending" per our business need.
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Irene Yung commented,
Hi Marie-Cathrine Sørensen, Thanks for the help! When the average become lower than the one exclude solved+closed, is it normal?