Irene Yung
- Total activity 19
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Activity overview
Latest activity by Irene Yung-
Irene Yung commented,
Hi Stephen, Thanks for providing all the steps. Simply speaking, the agent has to fill in a new ticket field in order to have the dropdown in Explore?
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Irene Yung commented,
Hi Stephen, thanks for the idea. Can you give more tips how to create it? I've checked the "standard calculated attributes" and "Set" in Calculations menu, cannot find one attribute suitable...
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Irene Yung created a post,
A filter to identify the receive email address
AnsweredOur account is receiving tickets send to different address, i.e. no matter they send to abc@mydomain.com, 123@mydomain.com our inbox will also receive the tickets. We can recognize the source on th...
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Irene Yung created a post,
"Apply All" button in Explore
In Insights we have the button “apply” that allow the user select all different filters, and apply in once. It is useful to save the query. Do we have the same function in Explore?
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Irene Yung commented,
Hi, I would like to have a placeholder to reply the last update end-user (e.g. The ticket was original submitted by User A, then User B, C, D joined in, and User C is the last one to reply). {{cur...
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Irene Yung created a post,
Enable end-user edit the CC list ON THEIR SIDE
AnsweredHi There, Sometimes end-user cc a list of people but in the middle of the conversation, they may want to add or remove some people in CC. They (in outlook) seems change the people in cc successfull...
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Irene Yung created a post,
Add more table column
I know the current setting maximum is 10 columns, does it possible to add more columns in View? (red circled)