Jenni Hedman-liback
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Activity overview
Latest activity by Jenni Hedman-liback-
Jenni Hedman-liback commented,
Hi Amy and thank you so much for your help!I seem to have an issue with creating the metric: I can't seem to find how to create the [Text Field] New Value = [Status] hold -section. Can you help?
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Jenni Hedman-liback commented,
Is it possible to create a sum of tickets that have at some point in time been on hold? So changed from Open to On hold to Solved ? I'd like to create a report that tells me how many tickets e.g. p...
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Jenni Hedman-liback commented,
I have a few things I wish the Community feature did, can you tell me if these are true or not? Our using the community and essentially upgrading depends on whether or not these features are availa...