Jenni Hedman-liback
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Activity overview
Latest activity by Jenni Hedman-liback-
Jenni Hedman-liback commented,
Hi, this still seems to fire even after I've closed down a chat!
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Jenni Hedman-liback commented,
I think it works now! I tested it and it only fired when I hadn't been helped, the chat had not started:
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Jenni Hedman-liback commented,
Oh man, it fired after I've replied to a client :( I can't have it on until I know it works for sure. The only thing I changed was the Visitor served > is true to Visitor served > is false.
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Jenni Hedman-liback commented,
Yup, I noticed that right after posting :D I changed it and it looks like it's working now, I'll get back if it still fires after the chat but so far so good :)Thanks for all your help!
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Jenni Hedman-liback commented,
Hi Brett, I changed it to this and now it doesn't fire at all:
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Jenni Hedman-liback commented,
Hi Brett, This unfortunately did not help, what it did was that the trigger was fired after the customer had already received a reply from an agent. Any thoughts?
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Jenni Hedman-liback created a post,
Chat trigger fires after chat has ended
I've set a trigger to fire for our Finnish customers, but it seems to fire also after the chat has ended. Which setting is wrong? I want it to fire only to customers in Finland, to customers who ha...
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Jenni Hedman-liback commented,
Hi Amy and thank you so much for your help!I seem to have an issue with creating the metric: I can't seem to find how to create the [Text Field] New Value = [Status] hold -section. Can you help?
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Jenni Hedman-liback commented,
Is it possible to create a sum of tickets that have at some point in time been on hold? So changed from Open to On hold to Solved ? I'd like to create a report that tells me how many tickets e.g. p...
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Jenni Hedman-liback commented,
I have a few things I wish the Community feature did, can you tell me if these are true or not? Our using the community and essentially upgrading depends on whether or not these features are availa...