Nick Dushack
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Total activity78
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Last activity
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Activity overview
Latest activity by Nick Dushack-
Nick Dushack created an article,
Why can't I find "WhatsApp" as an option in the Channel conditions of business rules?
Question I installed the WhatsApp in Zendesk Support integration and now I want to adjust my views and business rules for WhatsApp tickets. However, I am unable to find WhatsApp as a value for the ...
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Nick Dushack commented,
Hi Samuel, There isn't a set number of maximum Explosions - it really depends on how many results are included in the date range specified, and how long their attribute names are. You can fit more ...
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Nick Dushack commented,
Hi Darren, It wouldn't be possible if you were still wanting the data from those organizations to be included on your queries. However, if you were wanting to exclude all of those deleted organizat...
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Nick Dushack commented,
Hi Jonathan, are you able to see the other columns if using scrolling like Katie mentioned? If not, we'll want to pull this into a ticket so we can collect account-specific information. Otherwise, ...
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Nick Dushack created an article,
Can my Help Center search results show the edited date?
Question Can my Help Center search results show the most recent edited date instead of the created date? Answer Search results can be modified to show an article's most recent edited date. This ca...
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Nick Dushack created an article,
Why am I being signed out frequently?
Question Why am I being signed out frequently without initiating a logout? Answer A session expiration time is set in the security settings. Navigate to the Product tray () > Admin center > Secur...
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Nick Dushack commented,
Hi Hillary, Unfortunately, ticket comments are not synced with Explore. This is due to issues in loading and performance because ticket comments use more data than the available metrics and attribu...
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Nick Dushack created an article,
Why do agent replies to email notifications arrive as private comments?
Question Why do agent replies to email notifications arrive as private comments? Answer Agent replies to notifications sent by triggers and automation thread into the ticket as private comments in...
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Nick Dushack commented,
Hi Matt, Unfortunately, Zendesk Explore does not house data related to user IP addresses. The only location that stores this information is the events log of each individual ticket. The IP address ...
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Nick Dushack created an article,
Why is the customer's reply not changing the ticket status to open?
Question Why didn't my ticket reopen with a comment from the end user? Answer When an end user comments on a pending, solved, or on-hold ticket, the ticket status changes to open. This is part of t...