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Marcelo

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Activity overview

Latest activity by Marcelo
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    Marcelo commented,

    1. Community
    2. Feedback on Guide
    3. Reorder ticket form fields

    +1, I'm amazed this is not an option in Zendesk yet...

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    Marcelo commented,

    1. Community
    2. Support Q&A
    3. Change requester with triggers

    Hi Jessie! So basically we have walk-in IT support desks where people can come in and get instant IT support. The thing is, we want end-users to be able to log a ticket themselves on a Desktop/Lapt...

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    Marcelo created a post,

    View only user role in Zendesk

    Answered
    1. Community
    2. Support Q&A

    Hi all, I'm looking into the possibility in Zendesk to create roles/groups where users assigned to this role/group are only able to view (all) tickets instead of also being able to edit tickets. As...

    • Marcelo
    • Created
    • 4 followers
    • 2 comments
    • 0 votes
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    Marcelo commented,

    1. Community
    2. Support Q&A
    3. Change requester with triggers

    Thanks for your reply Diziana! We're now looking into the API, thanks for the tip :)

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    Marcelo created a post,

    Change requester with triggers

    Answered
    1. Community
    2. Support Q&A

    We want to be able to change the requester of a ticket with a trigger, is this possible in Zendesk?  We have walk-in desks (IT Support) within our company and we are looking into ways for colleague...

    • Marcelo
    • Created
    • 6 followers
    • 6 comments
    • 2 votes