davecole

1. Community
2. Support Q&A
3. Zendesk blocked in China?

Our customer support in China is not able to login to Zendesk without using a VPN, they have tried our internal wifi, external wifi, via their mobile devices and to a proxy to Hong Kong. This appea...

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• davecole
• Created September 28, 2020 07:38
• 0 votes

1. Community
2. Feedback on Guide
3. Pre-populate ticket submission form field via query string (Help Center)

Gaspard This works great, I am however trying to pre-select a value from a drop down. I tried hacking your code a bit but I don't have the knowledge or skill. Can you make this work for this situat...

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• davecole
• Created June 15, 2020 08:14
• 0 votes

1. Community
2. Feedback on Guide
3. Pre-populate ticket submission form field via query string (Help Center)

This request is 7 years old, we still need this. Why aren't Zendesk listening?

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• davecole
• Created April 21, 2020 08:41
• 1 vote

1. Community
2. Guide Q&A
3. Creating a "Sort by" Button for the Search Results Page in Guide

Is there any update on this? This functionality would be really useful

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• davecole
• Created March 05, 2020 12:57
• 0 votes

1. Community
2. Feedback on Support
3. Customize search results columns

2 years worth of requests for this functionality, come on Zendesk surely this shows that this is required by so many and yet you still ignore these requests. Give us some hope that you are listenin...

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• davecole
• Created September 17, 2019 21:56
• 4 votes