Susan Maher
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Activity overview
Latest activity by Susan Maher-
Susan Maher commented,
Dan I agree with you. I am able to do a lot with due dates, triggers, automations, tags, etc. But that is adding more complexity to an already complex implementation of Zendesk. This is a built ...
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Susan Maher created a post,
Allow for more flexibility when defining SLAs
I understand that some businesses may have problems that need to be tracked in minutes while others in hours or days. However, SLAs in Zendesk are only set in hours/minutes. An SLA may be breach...
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Susan Maher commented,
This is a very important option for us. We currently have a process where the customer gets notified via trigger when we escalate their ticket to the next level. However, since no public comment ...
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Susan Maher commented,
You may try
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Susan Maher created a post,
Show who is viewing the ticket by hovering on the "eye" icon
AnsweredCurrently I have views that list tickets with different criteria. When I look at these lists of tickets an "eye" icon shows next to the ticket when someone is either editing or viewing the ticket....
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Susan Maher commented,
I agree with Chris but would like to add that in addition to removing the 12 View limit Zendesk needs a search capability as well.
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Susan Maher commented,
I add my vote to this request. We have too many views to manage using native Zendesk and too many agents to pay for the new Quickie. It is a great loss for us.
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Susan Maher commented,
The way we work is by having an Owner and and Assignee. Owner This is the agent (always in customer care) that will communicate with the customer. This agent is responsible to ensure that we meet ...
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Susan Maher commented,
James, I would like to request this feature be added to our subdomain as well. Thanks
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Susan Maher commented,
Kristen we have been working with Ryann and Forest specifically on this issue. I would be glad to meet and participate in this initiative. Workflow identifies how a task moves throughout the comp...