Scott
- Total activity 41
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Activity overview
Latest activity by Scott-
Scott commented,
Dave Dezellem: Filtering out spam via content had mixed results for me b/c spammers change their wording up, but I found something that works: Kill anything coming from Zendesk's API. If you're not...
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Scott commented,
Sheryl T - Ours stopped yesterday as well. Starting at ~17:14 Eastern Time (US), those spam tickets are going right to the "Suspended Tickets" list with a "cause of suspension" being "Malicious pat...
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Scott commented,
I see what you're doing now. You aren't automating the part where you mark them as spam, you're just filtering the view, selecting and then manually marking them "spam". Makes sense. Good idea. Z...
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Scott commented,
FYI - I don't see any option to mark a ticket as "spam" or suspend a ticket using a Zendesk trigger. The best option I see is to make it "Solved" or "Closed". Am I missing something in there?
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Scott commented,
Sheryl T: Yep. I plan to do just that after observing it for a bit, once I feel 100% confident that the filter is truly working as I expect it to.
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Scott commented,
First off: ZENDESK NEEDS TO FIX THIS. PERIOD. It's irresponsible at best to have such an easy exploit open in every customer account by default. It's utterly absurd that customers can't kill off th...
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Scott commented,
We're seeking to embed the contextual help into our online app. We'd like to filter the results by the article's label and then by a language search within that label. Is that possible with the Wid...
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Scott commented,
We would also like to create a nice "Getting Started" section where we link to select articles that are in our more exhaustive help knowledgebase. For now, I plan to make an article full of links,...
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Scott commented,
We're going to be switching to use Zendesk and have used Google Apps for years. As a result, we have 1000s of old emails in our Gmail account. We don't want to delete all of that history for obvio...