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Kyle Anderson

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Latest activity by Kyle Anderson
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    Kyle Anderson commented,

    In my scenario, the two instances do have a different set of agents. Imagine a small business that has some internal IT resources but they also retain the services of a 3rd party IT vendor for extr...

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    Kyle Anderson created a post,

    Ticket Sharing Improvements

    Ticket Sharing as it currently stands is pretty half-baked.  The following improvements would make it much more usable: 1.  Assignee field should be shared between Zendesk accounts.  Currently shar...