Sheldon Dickinson
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Last activity
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Activity overview
Latest activity by Sheldon Dickinson-
Sheldon Dickinson commented,
Is there any way to remove "Do any of these articles answer your question?" from {{answer_bot.article_list}}, as we find a lot of customers will reply saying "Nothing helped", but also, it means th...
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Sheldon Dickinson commented,
Hi Graeme, I was about to disable CSAT until I saw this. I've just tried testing, but seem to be getting the below error. Would you have any insight on this? {"error":"RecordInvalid","description"...
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Sheldon Dickinson commented,
I find it very bizarre that you export organisations in XML, then only accept for them to be imported in CSV. One would think that you would have some consistency there and provide the export in th...
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Sheldon Dickinson commented,
Hi Guys, Is there a way to get an export of organisations in CSV? We want to do a bulk update of close 1500 organisations via export/import, however there only appears to be the ability to export a...
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Sheldon Dickinson created a post,
Show/Hide Chat based on user group
Is there a way to show/hide the chat widget based on the logged in users group? For example, we run our users based on subscription, and only want to allow chat for users who are at the top of t...
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Sheldon Dickinson commented,
Another one who would like to see this implemented. We can change users status for talk, so why not have this in chat? I have staff in two offices away from mine, so I need to have the ability to c...
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Sheldon Dickinson commented,
Hi There, With the introduction of Answerbot, which encourages self-serve, it would be great to see the ability to add in a 'Solve my ticket' button to responses. For example, when a pending rem...
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Sheldon Dickinson commented,
Would also like to know about this, as well as whether there are any Help Centre related merge tags (post content, poster, etc)
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Sheldon Dickinson commented,
We have a case where some users prefer to hav the full ticket history in their emails, where others would prefer to just have the last comment. We are using the below string in our trigger, which w...
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Sheldon Dickinson commented,
Hi Miles, I would suggest using a HTTP Webhook, and post to slack using JSON - https://support.zendesk.com/hc/en-us/articles/115011298868-Example-Integrating-the-HTTP-Target-with-Slack