Steve Black

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Latest activity by Steve Black
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    Steve Black commented,

    Hi Laura, Thanks for the quick reply.  Can you talk me through the 'proactive tickets' approach?  So, you log in as an agent, create a new ticket from the interface and put 'requester' as the custo...

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    Steve Black commented,

    Any movement on this one?  We send a fair amount of outbound email where we want the follow up to be tracked as a ticket in Zendesk.  Right now, my (messy) solution is to have an agent log into gma...