Rachael W

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Latest activity by Rachael W
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    Rachael W created a post,

    Move incoming tickets based on addressee


    We have a few different email addresses that all end up in zendesk. I'd like to automatically triage incoming tickets addressed to one of those emails into a specific queue without going through th...

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    Rachael W commented,

    I'm having the same trouble as Caleb, but I don't have the # Tickets Solved metric, only # Solved Tickets, which doesn't yield the results described above and still has Date (Event) greyed out. See...