Avatar

Rachael W

  • Total activity
    9
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    3
  • Subscriptions
    3

Activity overview

Latest activity by Rachael W
  • Avatar

    Rachael W created a post,

    Move incoming tickets based on addressee

    Answered

    We have a few different email addresses that all end up in zendesk. I'd like to automatically triage incoming tickets addressed to one of those emails into a specific queue without going through th...

  • Avatar

    Rachael W created a post,

    Deleting Attributes

    I created custom ticket fields a few months ago to help report on what macros and categories we were using. We recently re-categorized everything and now I need to recreate those categories and rep...

  • Avatar

    Rachael W commented,

    I'm having the same trouble as Caleb, but I don't have the # Tickets Solved metric, only # Solved Tickets, which doesn't yield the results described above and still has Date (Event) greyed out. See...