Christopher Rehn

Total activity

62
Last activity

November 30, 2020 12:18
Member since

May 10, 2017 10:57
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Votes

37
Subscriptions

5

Activity overview

Latest activity by Christopher Rehn

Christopher Rehn commented, October 27, 2020 14:28
This feels like a basic standard feature that would benefit us a lot. My workaround today is adding a tag when the trigger fires, and having that tag as a requirement for "does not exist" upon firi...
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- Christopher Rehn
- Created October 27, 2020 14:28
- 0 votes
Christopher Rehn commented, September 15, 2020 07:33
We desperately want this feature, it should be handled similarly to how we are able to build Views.
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- Christopher Rehn
- Created September 15, 2020 07:33
- 0 votes
Christopher Rehn created a post, September 09, 2020 12:39
HTML Support in Dynamic Content
1. Community
2. Feedback on Support
We often have very similar copy prepared which is sent out to our requester in Triggers. To avoid having to edit multiple Triggers when changing a URL or similar, we utilise DC and call on that DC ...
- Christopher Rehn
- Created September 09, 2020 12:39
- 2 followers
- 1 comment
- 2 votes
Christopher Rehn commented, February 06, 2020 10:24
Is this really the only way? That seems like a difficult workaround for what isnt an issue with Insights. We switch because we are forced, and the purpose is to make things easier, and including en...
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- Christopher Rehn
- Created February 06, 2020 10:24
- 3 votes
Christopher Rehn commented, February 05, 2020 17:29
Hi! They referred me here since they were unable to assist me in my questions regarding the above mentioned ticket. The issue is not solved, but that point of contact is unable to help me
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- Christopher Rehn
- Created February 05, 2020 17:29
- 0 votes
Christopher Rehn created a post, February 05, 2020 14:09
RE: Zendesk Support ticket 5169964
Answered
1. Community
2. Support Q&A
How does this affect my workflows? See ticket #3219247, account assumption is open. The trigger concerned is: (CR.SE) Notify end user when ticket is created. Account assumption is available.
- Christopher Rehn
- Created February 05, 2020 14:09
- 4 followers
- 3 comments
- 0 votes
Christopher Rehn commented, December 09, 2019 15:42
Hi Brett! No worries, I believe I have sorted it out! :) It does not need to be in real-time as such, since our agents do not work in the night. I built a report showing Tickets where the current S...
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- Christopher Rehn
- Created December 09, 2019 15:42
- 0 votes
Christopher Rehn commented, December 03, 2019 12:53
Hi! I use Zendesk Insights and am not currently able to make the switch to Explore. I would like to set up a daily report with the following information: * Tickets currently in New/Open state wit...
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- Christopher Rehn
- Created December 03, 2019 12:53
- 0 votes
Christopher Rehn created a post, November 27, 2019 16:09
Talk Trial - No Credit for calls
1. Community
2. Talk Q&A
Hi! I recently registered for a trial to Zendesk Talk, and I have been able to set up a phone number (Sweden, +46) and go through that first trial call to have it create a ticket. However, there is...
- Christopher Rehn
- Created November 27, 2019 16:09
- 1 follower
- 1 comment
- 0 votes
Christopher Rehn commented, November 26, 2019 16:02
We have not historically supported languages in our Help Center, and we use our own theme. Also, my knowledge of HTML and CSS is more than limited. The current theme has no code for enabling an end...
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- Christopher Rehn
- Created November 26, 2019 16:02
- 0 votes