Christopher Rehn
- Total activity 62
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Activity overview
Latest activity by Christopher Rehn-
Christopher Rehn commented,
Is this really the only way? That seems like a difficult workaround for what isnt an issue with Insights. We switch because we are forced, and the purpose is to make things easier, and including en...
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Christopher Rehn commented,
Hi! They referred me here since they were unable to assist me in my questions regarding the above mentioned ticket. The issue is not solved, but that point of contact is unable to help me
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Christopher Rehn created a post,
RE: Zendesk Support ticket 5169964
AnsweredHow does this affect my workflows? See ticket #3219247, account assumption is open. The trigger concerned is: (CR.SE) Notify end user when ticket is created. Account assumption is available.
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Christopher Rehn commented,
Hi Brett! No worries, I believe I have sorted it out! :) It does not need to be in real-time as such, since our agents do not work in the night. I built a report showing Tickets where the current S...
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Christopher Rehn commented,
Hi! I use Zendesk Insights and am not currently able to make the switch to Explore. I would like to set up a daily report with the following information: * Tickets currently in New/Open state wit...
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Christopher Rehn created a post,
Talk Trial - No Credit for calls
Hi! I recently registered for a trial to Zendesk Talk, and I have been able to set up a phone number (Sweden, +46) and go through that first trial call to have it create a ticket. However, there is...
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Christopher Rehn commented,
We have not historically supported languages in our Help Center, and we use our own theme. Also, my knowledge of HTML and CSS is more than limited. The current theme has no code for enabling an end...
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Christopher Rehn created a post,
Introducing a forecast number to Insights
Hi! We base our forecasted number of tickets on our orders forecast for any given period, which we do externally. What would be the most efficient way of getting a fixed number pushed into Zendesk ...
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Christopher Rehn commented,
Hello! Is there any way, maybe through an app in Marketplace, where I can add and edit my own links to important features in our sidebar in Zendesk, the bar on the left side with "Home", "Views", e...
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Christopher Rehn created a post,
Creating a metric for "% one-touch resolution"
Hello! I am trying to build a metric that will give me a percentage of the tickets solved with a single reply. We wish to exclude all tickets solved with 0 touches, so basically I am trying to writ...