Christopher Rehn

Total activity 55
Last activity December 09, 2019 15:42
Member since May 10, 2017 10:57

Following 0 users
Followed by 0 users
Votes 26
Subscriptions 3

Activity overview

Latest activity by Christopher Rehn

Christopher Rehn commented, December 09, 2019 15:42
Hi Brett! No worries, I believe I have sorted it out! :) It does not need to be in real-time as such, since our agents do not work in the night. I built a report showing Tickets where the current S...
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- Christopher Rehn
- Created December 09, 2019 15:42
- 0 votes
Christopher Rehn commented, December 03, 2019 12:53
Hi! I use Zendesk Insights and am not currently able to make the switch to Explore. I would like to set up a daily report with the following information: * Tickets currently in New/Open state wit...
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- Christopher Rehn
- Created December 03, 2019 12:53
- 0 votes
Christopher Rehn created a post, November 27, 2019 16:09
Talk Trial - No Credit for calls
1. Community
2. Talk - Troubleshooting and Q&A
Hi! I recently registered for a trial to Zendesk Talk, and I have been able to set up a phone number (Sweden, +46) and go through that first trial call to have it create a ticket. However, there is...
- Christopher Rehn
- Created November 27, 2019 16:09
- 1 follower
- 1 comment
- 0 votes
Christopher Rehn commented, November 26, 2019 16:02
We have not historically supported languages in our Help Center, and we use our own theme. Also, my knowledge of HTML and CSS is more than limited. The current theme has no code for enabling an end...
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- Christopher Rehn
- Created November 26, 2019 16:02
- 0 votes
Christopher Rehn created a post, November 25, 2019 09:28
Introducing a forecast number to Insights
1. Community
2. Support - Insights and Reporting Q&A
Hi! We base our forecasted number of tickets on our orders forecast for any given period, which we do externally. What would be the most efficient way of getting a fixed number pushed into Zendesk ...
- Christopher Rehn
- Edited November 25, 2019 09:29
- 1 follower
- 1 comment
- 1 vote
Christopher Rehn commented, September 13, 2019 08:33
Hello! Is there any way, maybe through an app in Marketplace, where I can add and edit my own links to important features in our sidebar in Zendesk, the bar on the left side with "Home", "Views", e...
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- Christopher Rehn
- Created September 13, 2019 08:33
- 0 votes
Christopher Rehn created a post, March 04, 2019 14:42
Creating a metric for "% one-touch resolution"
1. Community
2. Support - Insights and Reporting Q&A
Hello! I am trying to build a metric that will give me a percentage of the tickets solved with a single reply. We wish to exclude all tickets solved with 0 touches, so basically I am trying to writ...
- Christopher Rehn
- Created March 04, 2019 14:42
- 3 followers
- 3 comments
- 0 votes
Christopher Rehn commented, February 26, 2019 08:03
Hi Amy! This seems to have done the trick, I am very thankful! :)
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- Christopher Rehn
- Created February 26, 2019 08:03
- 1 vote
Christopher Rehn created a post, February 25, 2019 09:55
Why did my SLA result change?
1. Community
2. Support - Insights and Reporting Q&A
Hello! I use a simple metric of "SLAs Achieved / (SLAs Achieved + SLAs Breached)" to get a percentage of comments solved within SLA. These are the metrics used for my own metric, I believe they ar...
- Christopher Rehn
- Edited February 25, 2019 12:09
- 3 followers
- 6 comments
- 1 vote
Christopher Rehn commented, February 22, 2019 12:05
Hmm, it seems the above does not work. Even in situations where there are multiple replies, it will only count one.
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- Christopher Rehn
- Created February 22, 2019 12:05
- 0 votes