Christopher Rehn
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Total activity75
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Last activity
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Activity overview
Latest activity by Christopher Rehn-
Christopher Rehn commented,
This feels like a basic standard feature that would benefit us a lot. My workaround today is adding a tag when the trigger fires, and having that tag as a requirement for "does not exist" upon firi...
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Christopher Rehn commented,
We desperately want this feature, it should be handled similarly to how we are able to build Views.
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Christopher Rehn created a post,
HTML Support in Dynamic Content
We often have very similar copy prepared which is sent out to our requester in Triggers. To avoid having to edit multiple Triggers when changing a URL or similar, we utilise DC and call on that DC ...
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Christopher Rehn commented,
Is this really the only way? That seems like a difficult workaround for what isnt an issue with Insights. We switch because we are forced, and the purpose is to make things easier, and including en...
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Christopher Rehn commented,
Hi! They referred me here since they were unable to assist me in my questions regarding the above mentioned ticket. The issue is not solved, but that point of contact is unable to help me
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Christopher Rehn created a post,
RE: Zendesk Support ticket 5169964
AnsweredHow does this affect my workflows? See ticket #3219247, account assumption is open. The trigger concerned is: (CR.SE) Notify end user when ticket is created. Account assumption is available.
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Christopher Rehn commented,
Hi Brett! No worries, I believe I have sorted it out! :) It does not need to be in real-time as such, since our agents do not work in the night. I built a report showing Tickets where the current S...
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Christopher Rehn commented,
Hi! I use Zendesk Insights and am not currently able to make the switch to Explore. I would like to set up a daily report with the following information: * Tickets currently in New/Open state wit...
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Christopher Rehn created a post,
Talk Trial - No Credit for calls
Hi! I recently registered for a trial to Zendesk Talk, and I have been able to set up a phone number (Sweden, +46) and go through that first trial call to have it create a ticket. However, there is...
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Christopher Rehn commented,
We have not historically supported languages in our Help Center, and we use our own theme. Also, my knowledge of HTML and CSS is more than limited. The current theme has no code for enabling an end...