Todd Eldridge
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Activity overview
Latest activity by Todd Eldridge-
Todd Eldridge commented,
I would like to add my support behind this request. We have an automated system that sends emails to our ZD. There are like 15 or so different messages that come in. We want exclude all but one ...
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Todd Eldridge commented,
DISREGARD- I just realized it's in the automations, not the triggers. Is that condition "Ticket: hours since solved" a custom one? I don't have that on my drop-down list.
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Todd Eldridge commented,
Isn't there an easier way to see who is CC'd? The "original email" could be very far down. Not a great option. Is there an plug-in maybe that can show this? The original email only shows who sh...
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Todd Eldridge created a post,
Tickets being created when support email is a CC - Can this be "turned off" or filtered?
AnsweredIs there a way to make ZenDesk not make a ticket if the support email address was a CC on the email and not in the "To" field? One of our support addresses starts with "compliance@". We constantl...