Justin Autrey
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Activity overview
Latest activity by Justin Autrey-
Justin Autrey commented,
Is it possible that we can have articles attached directly to a Category instead of a section? We are trying to clean up and simplify our hierarchy. So instead of it being "Company Name" > FAQ...
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Justin Autrey commented,
Does the redaction also work in the Chat Widget during a live chat as well? Or will it only redact the CC number once the transcript is created as a ticket?
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Justin Autrey commented,
Hi Dan! In our experience, turning off all the groups for Group Routing did not produce those results. Whenever no designated group was selected for routing, it would seem to default to All Agents...
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Justin Autrey commented,
Hi Jalle! Thank you for the suggestions! Unfortunately for Option 1 - It only enables/disables talk entirely for all our phone numbers, and won't let me do it for individual phone numbers. And ...
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Justin Autrey created a post,
Talk - Routing to Voicemail
AnsweredHello, We have a couple of Zendesk Talk numbers for different departments and projects. Some do not require immediate phone support and don't have agents readily available to take inbound calls,...