Dale Adeva

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Latest activity by Dale Adeva
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    Dale Adeva commented,

    how do i prevent tickets from getting re-opened after Customer responds to the Survey? Currently all BAD and BAD with Comment Surveys are getting re-opened (since they came from SOLVED status) and ...

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    Dale Adeva commented,

    Hello, I badly need help. Is there a way we can view or track all the users that had Viewed a certain ticket? What if they didn't make any modifications that did not trigger any event change or mo...