Mie Dohn
- Total activity 64
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Votes on activity by Mie Dohn Sort by votes-
Hi, I would like to use this feature for internal training, but I do not want to give all "staff" access to manage the channels. Is it somehow possible to allow the staff agents to listen to live c...
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I need this as well. I think it is weird that no SLA metric can be triggered be an internal note. We try to work 100% SLA based, and this makes it a bit complicated because some tickets just get f...
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Hi Is it possible to enable the feature for just admins to begin with? I would like to test it out myself before pushing it out in the whole orgnization. Br. Mie
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Hi guys, I really need to add another comment here. We have been working with Side Conversations for a while now and one major problem that we experience is that if a new agent takes over the Sid...
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Ok, that is great. I only see that this works for user fields. Is it possible to also show an organization field on an end-user profile?
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Hi Kate, Would it be possible to add a (custom) field to the user profile. I would like to show which organization the user is connected to and also which SLA-Plan they have signed up for (custom ...
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Hi guys, Does any one know if and how it is possible to add a (custom) field to the user profile. I would like to show which organization the user is connected to and also which SLA-Plan they have...
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Using placeholders in Side Conversations. Hi guys, I would love to be able to use placeholders and macros directly in Side Conversation. I see that you have now added the ability to show the sig...
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Hi guys, We just love this new feature! I a bit curious of what happens on the other side when someone replies to a Side Conversations, because we are experiencing that if we start a Side Convers...
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Same issue as Lynn. We seem to have all the right settings and using the right browsers but still we get no notifications.