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Mie Dohn

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  • Identifying outbound calls from Zendesk Talk as public replies

    Answered

    Hi guys,  We are using Zendesk Talk and it works great, but there is one usecase where I find that is is lacking some functionality. We work very structured with SLAs and our agents use the play fu...

  • Notes field + attachment on org.

    Answered

    Hi guys.  Does anyone has experience with creating fields/adding apps on Organization level where the agents can put in specific information related to the organization?  I know the notes field is ...