Ignacio De La Llave Lorenzo

Total activity

51
Last activity

March 22, 2021 01:48
Member since

April 03, 2018 11:25
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32
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Activity overview

Latest activity by Ignacio De La Llave Lorenzo

Ignacio De La Llave Lorenzo commented, June 01, 2018 11:33
Hi Sue, Total time spent (sec) is a fact not an attribute. It should be under Elements > Facts
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- Ignacio De La Llave Lorenzo
- Created June 01, 2018 11:33
- 0 votes
Ignacio De La Llave Lorenzo created a post, May 09, 2018 15:12
Attaching external email to ticket
Answered
1. Community
2. Support Q&A
Hello, While supporting a client, there are cases in which we have to create a ticket for a third party that provides support for the hardware. We have created a macro and a trigger so now, when th...
- Ignacio De La Llave Lorenzo
- Created May 09, 2018 15:12
- 3 followers
- 1 comment
- 0 votes
Ignacio De La Llave Lorenzo commented, April 06, 2018 13:00
Sorry for going back and forth with this question. My issue at the moment is the following: My "Total time spent (min)" looks like the one in this article: SELECT SUM(IFNULL([Numeric Field] New val...
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- Ignacio De La Llave Lorenzo
- Created April 06, 2018 13:00
- 0 votes
Ignacio De La Llave Lorenzo commented, April 06, 2018 10:54
Never mind my last question. The issue was that those tickets where auto-closed with no time spent so they were being counted for the # Tickets Solved but not for the averages. Filtering out ticket...
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- Ignacio De La Llave Lorenzo
- Created April 06, 2018 10:54
- 0 votes
Ignacio De La Llave Lorenzo commented, April 06, 2018 09:30
Hi, I am having an issue with the "Total Time Spent (min)" metric. The problem comes with merged tickets. For example, I am trying to get the total time spent in tickets filtered by a custom field ...
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- Ignacio De La Llave Lorenzo
- Created April 06, 2018 09:30
- 0 votes