Ignacio De La Llave Lorenzo

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Recent activity by Ignacio De La Llave Lorenzo Recent activity Votes
  • Attaching external email to ticket


    Hello, While supporting a client, there are cases in which we have to create a ticket for a third party that provides support for the hardware. We have created a macro and a trigger so now, when th...

  • Assignee when text field was changed

    Hello, I am working on a report to check which agent used a concrete macro. This macro does a few things but the easiest to track in insights is the change of a checkbox (mis escalation ops) that w...