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Kelsa Henry

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Latest activity by Kelsa Henry
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    Kelsa Henry created a post,

    Unable to Add 2 datasets in one report!

    Hi,    I would really like to be able to add the fllowing metrics into 1 report however I'm unable to do so as there seem to be a fundamental limitation with explorer. Is there a way to achieve thi...

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    Kelsa Henry commented,

    Hi,  I am in full support of the previous writers. We are trialing the chat and the fact that the agent is unable to end the chat on their end is a major pain point, ruins stats and impacts custome...

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    Kelsa Henry commented,

    Hi Daniel,    A solution but not the best. I am exporting the graphs to used into presentation to other stakeholders (who do not use the zendesk but need to know of performance and trends) as such ...

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    Kelsa Henry created a post,

    Charts Labels Overlapping

    I created a chart to compare various metrics. While the chart did show the trends for the metrices i wanted to compare, the labels on the chart kept overlapping each other, making it impossible to ...

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    Kelsa Henry created a post,

    Integrating Images into Tickets responses to Social Media Query

    Hi Good Day,    Is there an easy seamless way to integrate images/emoji's into tickets going onto social media? We plan to have promotional interactions via social media and to keep it fun, fresh a...

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    Kelsa Henry commented,

    This is exactly what I'm trying to find out. I'm hoping to see a timely response.    regards 

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    Kelsa Henry commented,

    Hey @Andreas, Like Sachin, I would like an updated version to the post since the UI has changed so much.  Not seeing the option to add a public reply under Actions and would love to implement this ...

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    Kelsa Henry commented,

    HI Jennifer, It appears that there is customer theme with the status 'live'. Before clicking I want to understand, do any changes affect the enter knowledge base od just the brand itself?