Kelsa Henry

Total activity

28
Last activity

November 19, 2020 22:09
Member since

November 22, 2017 13:27
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18

Activity overview

Latest activity by Kelsa Henry

Kelsa Henry commented, November 05, 2020 14:58
Team, Any update on this? Would be great to hear some good news on this thread. regards.
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- Kelsa Henry
- Created November 05, 2020 14:58
- 0 votes
Kelsa Henry commented, June 11, 2020 00:12
Hi All, We definitely need the feature to be able to customise "IDLE" time in the chat trigger conditions. Presently it is hard coded to (IDLE - which is 2-3minutes) and that is a long wait time...
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- Kelsa Henry
- Edited June 11, 2020 00:14
- 0 votes
Kelsa Henry created a post, April 04, 2020 15:01
Unable to Add 2 datasets in one report!
1. Community
2. Feedback on Explore
Hi, I would really like to be able to add the fllowing metrics into 1 report however I'm unable to do so as there seem to be a fundamental limitation with explorer. Is there a way to achieve thi...
- Kelsa Henry
- Created April 04, 2020 15:01
- 4 followers
- 1 comment
- 0 votes
Kelsa Henry commented, June 28, 2019 13:38
Hi, I am in full support of the previous writers. We are trialing the chat and the fact that the agent is unable to end the chat on their end is a major pain point, ruins stats and impacts custome...
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- Kelsa Henry
- Created June 28, 2019 13:38
- 1 vote
Kelsa Henry commented, November 15, 2018 22:09
Hi Daniel, A solution but not the best. I am exporting the graphs to used into presentation to other stakeholders (who do not use the zendesk but need to know of performance and trends) as such ...
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- Kelsa Henry
- Created November 15, 2018 22:09
- 0 votes
Kelsa Henry created a post, November 12, 2018 13:20
Charts Labels Overlapping
1. Community
2. Insights Q&A
I created a chart to compare various metrics. While the chart did show the trends for the metrices i wanted to compare, the labels on the chart kept overlapping each other, making it impossible to ...
- Kelsa Henry
- Created November 12, 2018 13:20
- 2 followers
- 3 comments
- 0 votes
Kelsa Henry created a post, October 31, 2018 21:59
Integrating Images into Tickets responses to Social Media Query
1. Community
2. Support Q&A
Hi Good Day, Is there an easy seamless way to integrate images/emoji's into tickets going onto social media? We plan to have promotional interactions via social media and to keep it fun, fresh a...
- Kelsa Henry
- Created October 31, 2018 21:59
- 2 followers
- 1 comment
- 0 votes
Kelsa Henry commented, October 17, 2018 21:01
This is exactly what I'm trying to find out. I'm hoping to see a timely response. regards
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- Kelsa Henry
- Created October 17, 2018 21:01
- 0 votes
Kelsa Henry commented, June 20, 2018 19:41
Hey @Andreas, Like Sachin, I would like an updated version to the post since the UI has changed so much. Not seeing the option to add a public reply under Actions and would love to implement this ...
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- Kelsa Henry
- Created June 20, 2018 19:41
- 0 votes
Kelsa Henry commented, November 22, 2017 13:27
HI Jennifer, It appears that there is customer theme with the status 'live'. Before clicking I want to understand, do any changes affect the enter knowledge base od just the brand itself?
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- Kelsa Henry
- Created November 22, 2017 13:27
- 0 votes