Kelsa Henry
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Total activity29
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Last activity
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Activity overview
Latest activity by Kelsa Henry-
Kelsa Henry commented,
Just as a work around, I found using the Customer List in ZD was super easy to view and export all my agents according to Organizations. The only limitation is you are not able to tell if Chat is e...
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Kelsa Henry commented,
Yes, Agreeing here. Hello Ewa, can you share the steps for Explore please? I'd be super grateful.
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Kelsa Henry commented,
Team, Any update on this? Would be great to hear some good news on this thread. regards.
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Kelsa Henry commented,
Hi All, We definitely need the feature to be able to customise "IDLE" time in the chat trigger conditions. Presently it is hard coded to (IDLE - which is 2-3minutes) and that is a long wait time...
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Kelsa Henry created a post,
Unable to Add 2 datasets in one report!
Hi, I would really like to be able to add the fllowing metrics into 1 report however I'm unable to do so as there seem to be a fundamental limitation with explorer. Is there a way to achieve thi...
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Kelsa Henry commented,
Hi, I am in full support of the previous writers. We are trialing the chat and the fact that the agent is unable to end the chat on their end is a major pain point, ruins stats and impacts custome...
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Kelsa Henry created a post,
Integrating Images into Tickets responses to Social Media Query
Hi Good Day, Is there an easy seamless way to integrate images/emoji's into tickets going onto social media? We plan to have promotional interactions via social media and to keep it fun, fresh a...
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Kelsa Henry commented,
This is exactly what I'm trying to find out. I'm hoping to see a timely response. regards
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Kelsa Henry commented,
Hey @Andreas, Like Sachin, I would like an updated version to the post since the UI has changed so much. Not seeing the option to add a public reply under Actions and would love to implement this ...
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Kelsa Henry commented,
HI Jennifer, It appears that there is customer theme with the status 'live'. Before clicking I want to understand, do any changes affect the enter knowledge base od just the brand itself?