Kelsa Henry
- Total activity 24
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 12
Activity overview
Latest activity by Kelsa Henry-
Kelsa Henry commented,
Hi, I am in full support of the previous writers. We are trialing the chat and the fact that the agent is unable to end the chat on their end is a major pain point, ruins stats and impacts custome...
-
Kelsa Henry commented,
Hi Brett, We've used Hootesuite in the past and everything was seamless. This delay is really affecting the team maintain their Facebook badge. Previously I was advise 2 - 4 minute is normal. Abo...
-
Kelsa Henry commented,
Hi Brett, The tickets are taking too long to be generated. 4-6 minutes after the customer messages. Then - sometimes after Zendesk has pulled then information - you have to manually refresh it to...
-
Kelsa Henry commented,
Hi Nicole, Also, the major cry from all teams is that zendesk takes too long to pull in tickets. This should be in real time. It does not have an auto refresh function. This in itself has affect...
-
Kelsa Henry commented,
Hi Daniel, A solution but not the best. I am exporting the graphs to used into presentation to other stakeholders (who do not use the zendesk but need to know of performance and trends) as such ...
-
Kelsa Henry created a post,
Charts Labels Overlapping
I created a chart to compare various metrics. While the chart did show the trends for the metrices i wanted to compare, the labels on the chart kept overlapping each other, making it impossible to ...
-
Kelsa Henry created a post,
Integrating Images into Tickets responses to Social Media Query
Hi Good Day, Is there an easy seamless way to integrate images/emoji's into tickets going onto social media? We plan to have promotional interactions via social media and to keep it fun, fresh a...
-
Kelsa Henry commented,
This is exactly what I'm trying to find out. I'm hoping to see a timely response. regards
-
Kelsa Henry commented,
Hi Nicole, AT present we work with social media for 32 countries - with nearly 10,000 estimated total interactions daily. As such the ticket needs to be in a more timely fashion as it affects our...
-
Kelsa Henry commented,
Hi team, It would be great if this feature is made available sooner rather than later. Also - if the update time when a customer posts on Facebook can be decreased that would be great. On average...