Kelsa Henry
- Total activity 21
- Last activity
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Activity overview
Latest activity by Kelsa Henry-
Kelsa Henry commented,
Hi, I am in full support of the previous writers. We are trialing the chat and the fact that the agent is unable to end the chat on their end is a major pain point, ruins stats and impacts custome...
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Kelsa Henry commented,
Hi Daniel, A solution but not the best. I am exporting the graphs to used into presentation to other stakeholders (who do not use the zendesk but need to know of performance and trends) as such ...
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Kelsa Henry created a post,
Charts Labels Overlapping
I created a chart to compare various metrics. While the chart did show the trends for the metrices i wanted to compare, the labels on the chart kept overlapping each other, making it impossible to ...
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Kelsa Henry created a post,
Integrating Images into Tickets responses to Social Media Query
Hi Good Day, Is there an easy seamless way to integrate images/emoji's into tickets going onto social media? We plan to have promotional interactions via social media and to keep it fun, fresh a...
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Kelsa Henry commented,
This is exactly what I'm trying to find out. I'm hoping to see a timely response. regards
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Kelsa Henry commented,
Hey @Andreas, Like Sachin, I would like an updated version to the post since the UI has changed so much. Not seeing the option to add a public reply under Actions and would love to implement this ...
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Kelsa Henry commented,
HI Jennifer, It appears that there is customer theme with the status 'live'. Before clicking I want to understand, do any changes affect the enter knowledge base od just the brand itself?