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Joelle Waksman

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Activity overview

Latest activity by Joelle Waksman
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    Joelle Waksman created a post,

    Requester Wait Time

    We've been taking a closer look at our average requester wait time and how that compares (ratio) to our First response time. I'm thinking we're at a pretty good spot but wanted to gauge with others...

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    Joelle Waksman commented,

    +1! Our biggest struggle right now is attempting to engage the community in addition to our Idea Portal. Our idea portal lives technically as a community topic, however because of this limitation, ...

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    Joelle Waksman created a post,

    Finding most engaged

    Hey there! We're looking to increase the engagement in our community and want to establish a BETA version of a moderator program similar to Zendesk. To do this, we want to invite 3-5 power users wh...

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    Joelle Waksman commented,

    Hi Nicole - I'm referring to the admin side of things under the "moderate content" section within the community. It sounds like your idea is on the same path, but seems like not the ideal scenario....

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    Joelle Waksman created a post,

    Separating end-user community content

    Answered

    We have multiple topics in our community and I was wondering if there was a way to separate specific topics either into different queues, or have some sort of distinction. Essentially, we have an i...