Paul
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Total activity35
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Last activity
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Member since
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Activity overview
Latest activity by Paul-
Paul commented,
Hi Nicole, I have tried using JS, but I am unfortunately not an expert. This is what I have done, hopefully, someone at Zendesk or some other kind soul can explain what I have done wrong. My code (...
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Paul commented,
Hi Nicole, I am also assuming that's what Ryan means. It would be incredibly nice for us to be able to do the same. Hope there's a way to make this happen. Cheers.
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Paul commented,
Hi Nicole, Thank you for the link, it was very informative. It seems the preparation is well on its way on your side. That's good to see.
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Paul created a post,
Possibility of stopping a call recording
AnsweredHi, Due to the introduction of the General Data Protection Regulation (GDPR) in May 2018, it is quite important that an option to stop the recording of calls is introduced. Is this something that ...
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Paul commented,
Hi Sergio, I tried within my own instance of Zendesk, and I can confirm to you that it doesn't work. My guess is that since automations have to have a way of knowing when to activate (24 hours af...
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Paul commented,
I agree as well. It would be useful to have a time stamp of changes performed within Talk, as well as a log of the activities that a user performs i.e Turning availability on/off, and for whom.
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Paul commented,
Hi, Just like the people that commented before, I find it quite incredibly that this isn't a standard feature with Zendesk chat. We have limited chats for our agents. Having a small support team, b...
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Paul commented,
Hi, Does anyone know how to use the colour formatting with a time format like {{{3600||00}}}:{{{60|60|00}}} ? This shows the figures like 00:00. I have tried multiple things, but they all seem to f...
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Paul created a post,
Using SLA's for tickets moving between groups
Hi, I would like to use the Zendesk SLA in an unorthodox way. I have tried and failed, so I was hoping that maybe someone has a great idea. Essentially what I am trying to achieve is for the SLA to...
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Paul commented,
Hi, I was wondering if it was possible for this app to only work for certain people within our organisation. We have teams for whom this app would be incredibly useful, and others for which the lit...