Paul
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Total activity30
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Last activity
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Activity overview
Latest activity by Paul-
Paul commented,
Hi Nicole, I have tried using JS, but I am unfortunately not an expert. This is what I have done, hopefully, someone at Zendesk or some other kind soul can explain what I have done wrong. My code (...
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Paul commented,
Hi Nicole, I am also assuming that's what Ryan means. It would be incredibly nice for us to be able to do the same. Hope there's a way to make this happen. Cheers.
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Paul commented,
Hi Sergio, I tried within my own instance of Zendesk, and I can confirm to you that it doesn't work. My guess is that since automations have to have a way of knowing when to activate (24 hours af...
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Paul commented,
I agree as well. It would be useful to have a time stamp of changes performed within Talk, as well as a log of the activities that a user performs i.e Turning availability on/off, and for whom.
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Paul commented,
Hi, Just like the people that commented before, I find it quite incredibly that this isn't a standard feature with Zendesk chat. We have limited chats for our agents. Having a small support team, b...
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Paul commented,
Hi, Does anyone know how to use the colour formatting with a time format like {{{3600||00}}}:{{{60|60|00}}} ? This shows the figures like 00:00. I have tried multiple things, but they all seem to f...
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Paul commented,
Hi, I was wondering if it was possible for this app to only work for certain people within our organisation. We have teams for whom this app would be incredibly useful, and others for which the lit...
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Paul commented,
Has there been any update on allowing administrators to assume the identity of other users than End-Users? I have very similar reasons to Marci's for wanting this. An update or workaround would be ...
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Paul commented,
Yeah, I thought that could be it, but I wanted to make sure. I am currently trying to build a metric, and it is not working, so I thought that could be the problem. I am essentially trying to see t...
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Paul commented,
Hi Jacob, I can find those no problem. What I meant is the value within brackets after SELECT COUNT. I cannot find the attribute "Ticket Text Field Change", it only shows me "Records of Ticket Text...