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Votes on activity by Paul Sort by votes Recent activity Votes
  • Possibility of stopping a call recording


    Hi, Due to the introduction of the General Data Protection Regulation (GDPR) in May 2018, it is quite important that an option to stop the recording of calls is introduced.  Is this something that ...

  • Using SLA's for tickets moving between groups

    Hi, I would like to use the Zendesk SLA in an unorthodox way. I have tried and failed, so I was hoping that maybe someone has a great idea. Essentially what I am trying to achieve is for the SLA to...

  • Metric for first reply time, only for tickets with a certain tag


    Hi, I am trying to see the reply time for tickets with a certain tag. I have used tags before to filter tickets, but I am struggling when using facts instead of metrics. This is what I currently ha...

  • Automatic download

    Hi,   I was wondering if Zendesk had an automatic download feature. I have looked for it, but can't find anything. I download two or three reports everyday to keep an excel sheet up to date. It wou...