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Joseph McCarron

  • Total activity 324
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Activity overview

Latest activity by Joseph McCarron
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    Joseph McCarron commented,

    Sorry for the long delay Tigo - and for the trouble this issue is causing - but this looks like a bug. The comments should be posted as replies. Can you submit a request to support@zendesk.com with...

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    Joseph McCarron commented,

    Jorge, When this happens, is the original Post authored by the customer or by your Page?

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    Joseph McCarron commented,

    Hi everyone, I want to make sure you're all aware of an option we released last year to treat individual comments as their own tickets in Zendesk. This will allow you to respond directly to a parti...

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    Joseph McCarron commented,

    Hey Wayne & David, One point I missed about your request previously is that we do actually support Basic Authentication on HTTP Targets. This will not enable you to set a custom header, but it will...

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    Joseph McCarron commented,

    Hey Bob, sorry for the delay. I'm specifically referring to any kind of agent activity that is not captured in ticket events. For example, the fact that an agent viewed a ticket is NOT currently ca...

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    Joseph McCarron commented,

    Hi everyone, If you've filled out the beta form you should have it active on your account now.    Riina, Thank you for the clear and candid feedback. I can't promise any changes in terms of the abi...

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    Joseph McCarron commented,

    My apologies, I misspoke when I last commented. Your accounts had not been added to the beta feature at that time, but if you filled out the form you should now be seeing comments on new "ad posts"...

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    Joseph McCarron commented,

    Hey Felix, we just released that functionality to all accounts two days ago. Before that, it was in a limited beta program. Have you seen any edited reviews since then? They should come in as a new...

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    Joseph McCarron commented,

    Hey Charles, One thing about the beta is that we will only capture comments on Ads that are posted created after you've enabled the beta. Do you think that explains the discrepancy you're seeing? I...

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    Joseph McCarron commented,

    Ryan, Absolutely makes sense, I was just trying to offer you a workaround. I'll make sure that our SSO Product Manager sees your request at least.