Elyssa Kolber
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Total activity19
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes8
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Activity overview
Latest activity by Elyssa Kolber-
Elyssa Kolber commented,
This is a highly needed feature. For our case, we are trying to lock social-created tickets so that non-authorized agents are not publicly Tweeting or posting on our Facebook account. Considering...
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Elyssa Kolber commented,
Hi Nicol- As a community manager, can you please have this escalated to the correct department internally and provide a response from the Product management team? Creating bizarre target rules, ch...
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Elyssa Kolber commented,
Lisa's suggestion is GREAT! I would like to have the original ticket/suspension info saved to the user profile. -who suspended (if it was a user)-the ticket-the date it was implemented
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Elyssa Kolber commented,
Hi Nicole- There are a bunch of comments here, and then 2 pages also on the Tech support OP:https://support.zendesk.com/hc/en-us/articles/223468408-How-do-I-forward-tickets-to-a-non-Support-user-th...
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Elyssa Kolber commented,
it looks like zendesk is monitoring the forwarding issue, or at least responding, on this article: https://support.zendesk.com/hc/en-us/articles/223468408-How-do-I-forward-tickets-to-a-non-Support...
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Elyssa Kolber commented,
I agree with Sebastiaan. We have been doing option 3, CC'ing in the correct non-zendesk department. It has been inefficient, grows the number of people on the thread, and makes it unable to inclu...
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Elyssa Kolber commented,
Is there a way to see the reason a user was added to the suspended list? When looking at suspended tickets, it lists the cause of suspension, but that same column feature does not seem to be avail...