Jérôme Mormiche
- Total activity 14
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Activity overview
Latest activity by Jérôme Mormiche-
Jérôme Mormiche commented,
Hi all, Definitely, ticket language detection should not be stuck with the first language associated to an end-user profile. I mean, if the system wrongly identified the end-user's language for wha...
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Jérôme Mormiche commented,
Thanks Tiffany ! The app doesn't appear in the list of the apps to update or suppress : https://support.zendesk.com/hc/fr/articles/360002123147
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Jérôme Mormiche commented,
Same here, I was surprised this functionnality doesn't yet exist in Zendesk. Having more than 100 brands, with half of the articles identical for each brand, being able to duplicate them would save...
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Jérôme Mormiche commented,
Bjr, peut-on importer dans Explore les rapports et/ou dashboards créés dans Insights ?
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Jérôme Mormiche commented,
Hi, Same behaviour as well and when it's linked to an IVR, it can become very long for the end-user. We currently have one number that plays an almost 1 min message (acceptable) which turns in a mo...