Jérôme Mormiche

1. Community
2. Feedback on Support
3. Language Detection -- Improvement Needed

Hi all, Definitely, ticket language detection should not be stuck with the first language associated to an end-user profile. I mean, if the system wrongly identified the end-user's language for wha...

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• Jérôme Mormiche
• Created November 12, 2019 14:02
• 1 vote

1. Support
2. ...
3. Applications et intégrations
4. Comment puis-je mettre à niveau l'application Tag Locker de V1 à V2 ?

Thanks Tiffany ! The app doesn't appear in the list of the apps to update or suppress : https://support.zendesk.com/hc/fr/articles/360002123147

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• Jérôme Mormiche
• Created September 20, 2019 11:49
• 0 votes

1. Community
2. Feedback on Guide
3. Copy / Duplicate Help Centre articles

Same here, I was surprised this functionnality doesn't yet exist in Zendesk. Having more than 100 brands, with half of the articles identical for each brand, being able to duplicate them would save...

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• Jérôme Mormiche
• Created June 25, 2019 15:30
• 1 vote

1. Support
2. ...
3. Rapports et performances
4. Options de rapports

Bjr, peut-on importer dans Explore les rapports et/ou dashboards créés dans Insights ?

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• Jérôme Mormiche
• Created December 14, 2018 12:16
• 0 votes

1. Community
2. Feedback on Talk
3. IVR Welcome Message repeat option

Hi, Same behaviour as well and when it's linked to an IVR, it can become very long for the end-user. We currently have one number that plays an almost 1 min message (acceptable) which turns in a mo...

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• Jérôme Mormiche
• Created September 27, 2018 14:36
• 1 vote