Rene Herrera

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Latest activity by Rene Herrera
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    Rene Herrera commented,

    Hi I have a question about the agent activity , In the same business day you can see total time logged into the phone, after that business day this information is unavailable; e.g. I cannot tell ho...

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    Rene Herrera commented,

    Hi Nora , can you help me out, how create a report for an agent availability in talk, example .. Let's say i want to see for how long a determinate agent  was online on talk last week, or yesterday...