Darwin Vasquez
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Total activity52
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Last activity
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Activity overview
Latest activity by Darwin Vasquez-
Darwin Vasquez commented,
Short but informative! Thanks for putting this out here, @Tiann. :-) Quick question, can you select the specific number of hours a certain group should be notified? Thanks in advance!
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Darwin Vasquez commented,
Great to see Tenfold on the list: https://www.zendesk.com/apps/support/tenfold-contact-center/?source=app_directory Thanks for the useful info and I wish many more apps will be added to your list. ...
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Darwin Vasquez commented,
Hi, Sergio! If you're still in the market for an integration with Zendesk, you may want to check this list right here: https://www.tenfold.com/integrations/zendesk More integrations are being adde...
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Darwin Vasquez commented,
Thanks for keeping this post updated, @Jennifer!
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Darwin Vasquez commented,
Thanks for sharing, Dan! Those are excellent ideas. We've also integrated Slack into Zendesk and it's been a breeze, so far!
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Darwin Vasquez commented,
Hey Timothée, we're currently using Tenfold to integrate RingCentral with Zendesk. I haven't come across Innovaphone before but based on the screenshot below of Tenfold's page, they should be able ...
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Darwin Vasquez commented,
We used to get the number of agents we need all mixed up. We both have outbound sales and customer service departments working the same shifts. We don't cross train them because we'd like each agen...
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Darwin Vasquez commented,
@Curtis certainly not dumb at all. We're glad you figured it out. Followed this thread just in case I run into the same predicament. Thanks!
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Darwin Vasquez commented,
Hi. Are you referring to automatic ticket tagging?
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Darwin Vasquez commented,
Thanks for putting this out in the open, Matt. We've been having a hard time trying to figure this out, too. Following the discussion for any updates on what the resolution would be.