Darwin Vasquez

1. Support
2. ...
3. Business rules
4. Can I notify a group if a ticket has not been updated?

Short but informative! Thanks for putting this out here, @Tiann. :-) Quick question, can you select the specific number of hours a certain group should be notified? Thanks in advance!

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• Darwin Vasquez
• Created April 24, 2018 10:17
• 0 votes

1. Talk
2. ...
3. Managing Talk
4. What are the Zendesk plan requirements for RingCentral's integration?

Great to see Tenfold on the list: https://www.zendesk.com/apps/support/tenfold-contact-center/?source=app_directory Thanks for the useful info and I wish many more apps will be added to your list. ...

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• Darwin Vasquez
• Created April 24, 2018 10:15
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. CTI integrations

Hi, Sergio! If you're still in the market for an integration with Zendesk, you may want to check this list right here: https://www.tenfold.com/integrations/zendesk More integrations are being adde...

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• Darwin Vasquez
• Created April 10, 2018 04:50
• 0 votes

1. Community
2. Zendesk on Zendesk
3. Zendesk on Zendesk series discussions

Thanks for keeping this post updated, @Jennifer!

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• Darwin Vasquez
• Created October 16, 2017 13:13
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Curious what other teams use Zendesk Slack integration for

Thanks for sharing, Dan! Those are excellent ideas. We've also integrated Slack into Zendesk and it's been a breeze, so far!

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• Darwin Vasquez
• Created October 16, 2017 13:11
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Innovaphone PBX Integration

Hey Timothée, we're currently using Tenfold to integrate RingCentral with Zendesk. I haven't come across Innovaphone before but based on the screenshot below of Tenfold's page, they should be able ...

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• Darwin Vasquez
• Created October 16, 2017 13:04
• 0 votes

1. Community
2. Support Q&A
3. Hiring planning

We used to get the number of agents we need all mixed up. We both have outbound sales and customer service departments working the same shifts. We don't cross train them because we'd like each agen...

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• Darwin Vasquez
• Created May 29, 2017 09:49
• 0 votes

1. Community
2. Talk Q&A
3. Incoming call sounds?

@Curtis certainly not dumb at all. We're glad you figured it out. Followed this thread just in case I run into the same predicament. Thanks!

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• Darwin Vasquez
• Created May 29, 2017 03:22
• 1 vote

1. Community
2. Support Q&A
3. Keywords on incoming Ticket

Hi. Are you referring to automatic ticket tagging?

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• Darwin Vasquez
• Created April 24, 2017 06:41
• 1 vote

1. Community
2. Support Q&A
3. How do you handle mass emailings the require followup

Thanks for putting this out in the open, Matt. We've been having a hard time trying to figure this out, too. Following the discussion for any updates on what the resolution would be.

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• Darwin Vasquez
• Created April 24, 2017 06:36
• 0 votes