Lila Kingsley
- Total activity 242
- Last activity
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Activity overview
Latest activity by Lila Kingsley-
Lila Kingsley commented,
Is there a way for me to add widget code directly in the browser (possibly with chrome dev tools) without asking a developer to update our site? We currently use the widget for chat only and are l...
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Lila Kingsley commented,
@Rafael, just FYI I created a product suggestion for this a while ago that you can up vote/comment on :)
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Lila Kingsley commented,
Hi Devan, I understand the difference between suspension/rejection, my question was what determines whether an email from a blacklisted user is suspended or rejected. This article is unclear and i...
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Lila Kingsley commented,
The article above states "Emails submitted by end-users on the blacklist are suspended or rejected." Can you please clarify what causes it to suspend vs reject?? I didn't see any explanation of t...
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Lila Kingsley created a post,
Request to Update Spam Functionality (Mark As Spam & Auto Responses on Support Tickets)
We are currently participating in the rspamd EAP. Our participation has brought to life several shortcomings with ZD Spam functionality: 1) Mark As Spam The "Mark as Spam" action in ZD requires t...
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Lila Kingsley commented,
FYI I came here to submit a similar similar product feedback suggestion about mark as spam. For us the delete is an issue for 2 reasons, 1) we do not want to grant delete to anyone but admins, 2) ...
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Lila Kingsley commented,
Jacques, please post a link to your feedback entry here so folks can upvote it (myself included!)
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Lila Kingsley created a post,
Add Captured Knowledge Sub Menu to Professional Plan
It appears that the "Captured Knowledge" sub menu on the Guide Admin Manage Articles menu is ONLY available on Enterprise (this menu item shows articles created via the Knowledge Capture app). Th...
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Lila Kingsley commented,
We are on the professional (not enterprise) plan, and are seeing the owner field. Is this just cosmetic for us?
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Lila Kingsley commented,
Hi Ramin, Thanks for the info! The reason is that we didn't know it was possible, even after talking to ZD support multiple times about statuses or even after working with a ZD senior solutions c...