Lila Kingsley
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Total activity311
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Last activity
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Member since
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Followed by2 users
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Activity overview
Latest activity by Lila Kingsley-
Lila Kingsley commented,
We will not be able to enable the workspace for quite some time because it is an account level setting. While we're excited about the agent workspace, for us it has not insignificant training & en...
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Lila Kingsley commented,
Great to see these changes! But since they are all around expanding admin capabilities in custom roles, I'm wondering if you have any plans to create more permission around user editing of fields,...
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Lila Kingsley created a post,
Add Advanced Search Back to the Simple Search Box
A few months ago, Zendesk modified search functionality to remove the "Advanced search" capability from the "simple search box". This change has made it more complicated for our agents and interna...
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Lila Kingsley commented,
Just a suggestion to revise the sections on organizations and fields, as I had to open a support ticket to clarify what would happen (they asked me to post this request here): Organization: the ...
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Lila Kingsley commented,
Is there any relationship between the shared secret & brand? We created our widget as chat only on one brand, but soon we will be moving to another brand which has our customer help center (so we ...
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Lila Kingsley commented,
Playing around with the configuration, I've noticed that when you have contact form + chat + help center + contextual help enabled the widget opens with the contact us button along with the search ...
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Lila Kingsley commented,
I have a question about whether the answer bot interaction is passed on in the ticket in any way if the interaction did not solve the question...i.e. it suggested no articles, or the end user indic...
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Lila Kingsley commented,
Thank you so much Jake Bantz, it most certainly does! And my apologies, we use a Lotus Themes design so they must have modified things from the Copenhagen design.
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Lila Kingsley commented,
Jake Bantz Nicole S.: Similar to Karen I have had to create 2 ticket forms to support the web widget--I want one to display for the help center new request page, and the other one in the web widge...
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Lila Kingsley commented,
Thanks Aimee Spanier--I see the info in the article I just wasn't clear the old/familiar way to get to the advanced search screen was purposefully removed. From what I can see, there is a way to ...