Lila Kingsley
- Total activity 242
- Last activity
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Activity overview
Latest activity by Lila Kingsley-
Lila Kingsley commented,
We've since changed our contact form but the following worked for us to hide the default ZD subject field and set it to a custom drop down field value selected by the end user at submit (we also re...
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Lila Kingsley commented,
Hey Zendesk, the link for the "Best practices for using email clients with CCs and followers" article in this section of this article is actually a repeated link to "Understanding when email replie...
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Lila Kingsley commented,
Thanks Brett! I did some testing too with an agent and end user cc before the changes but I got a different (but good) result--documenting here for reference: With Followers enabled and CCs disabl...
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Lila Kingsley commented,
As mentioned 8 months ago by Thomas above, the {{ticket.follower_reply_type_message}} placeholder used in the default follower notification is still not listed in the placeholder article. A modera...
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Lila Kingsley commented,
If I am planning to use followers ONLY without cc capabilities do I need to make changes to the email user action? i.e. the article states you need to make this change FROM: Email user: (requester...
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Lila Kingsley commented,
What happens if you currently have ccs enabled for agents only (i.e. agents can cc other agents and/or end users) and want to migrate to followers only (agents can only add themselves or other agen...
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Lila Kingsley commented,
We're exploring the followers option and I am wondering how followed tickets appear in the profile. The ticket drop down menu image in this article just has options for assigned, requested and cc'...
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Lila Kingsley commented,
Is there a way for me to add widget code directly in the browser (possibly with chrome dev tools) without asking a developer to update our site? We currently use the widget for chat only and are l...
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Lila Kingsley commented,
@Rafael, just FYI I created a product suggestion for this a while ago that you can up vote/comment on :)
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Lila Kingsley commented,
Hi Devan, I understand the difference between suspension/rejection, my question was what determines whether an email from a blacklisted user is suspended or rejected. This article is unclear and i...