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Bryan Silverman

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Latest activity by Bryan Silverman
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    Bryan Silverman commented,

    Never mind. I found it. I had built in some Target Email notifications. The subject there still had the old verbiage. UGH!!

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    Bryan Silverman commented,

    Hi Thomas, Yes, I have updated all of the Account information. New account name, new logo, new domain name, everything. However, in the triggers the only thing I can change are the tags: I'm so co...

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    Bryan Silverman commented,

    Thank you Simon and Ifra for the responses. I must have just been going to fast and overlooked where it was. Ugh, so simple.   Thank you!!!

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    Bryan Silverman created a post,

    Email - Subject and Link Issues

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    Hi, I recently changed over my support site to a new company and I am having a couple issues I can't figure out how to update.  Where do I change the subject? It still says VDP and should say FAI. ...

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    Bryan Silverman created a post,

    Help - Branding Won't Update!

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    Hi, I have changed over my zendesk site from an old company to a new one. However, in the Help Center I cannot for the life of me figure out where to edit the top section description!!! Driving me ...

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    Bryan Silverman created a post,

    Bulk Editing Tickets - Ticket Sharing

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    Question for the community - I recently added a Ticket Sharing agreement with one of our affiliates. Unfortunately, our organization only uses the Starter package (all we really need at the moment...