Chris Ryan
- Total activity 86
- Last activity
- Member since
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Activity overview
Latest activity by Chris Ryan-
Chris Ryan commented,
I hope this feature gets launched more quickly.
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Chris Ryan commented,
The comments from Zendesk staff about this feature request are pretty hard to believe! "No plans to support this feature" , etc. Clearly a feature to allow actions to update an internal comment ...
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Chris Ryan commented,
Agree with all of these users -- it's ridiculous we have been storing data in the multiline text field and were neither warned nor given advisory on the procedures for importing this in using MAQL.
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Chris Ryan commented,
We very much are having the same issue as Matt and we really do hope more customizations of call routing will be considered in future patches.
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Chris Ryan commented,
Is it possible for an admin to set the availability of other chat agents? Some of our agents often forget to set themselves as available.