Chris Ryan

1. Community
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

I hope this feature gets launched more quickly.

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• Chris Ryan
• Created December 19, 2017 23:33
• 0 votes

1. Community
2. Feedback on Support
3. Feature Request: Triggers - Action: Add Internal Note as a trigger action

The comments from Zendesk staff about this feature request are pretty hard to believe!  "No plans to support this feature" , etc.   Clearly a feature to allow actions to update an internal comment ...

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• Chris Ryan
• Created December 19, 2017 23:18
• 2 votes

1. Talk
2. ...
3. Managing Talk
4. Can I route Talk calls to all agents at once or to specific individual agents?

We very much are having the same issue as Matt and we really do hope more customizations of call routing will be considered in future patches.    

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• Chris Ryan
• Created May 11, 2017 18:28
• 0 votes

1. Chat
2. ...
3. Agent guide
4. Configuring your chat availability settings

Is it possible for an admin to set the availability of other chat agents? Some of our agents often forget to set themselves as available.

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• Chris Ryan
• Created May 11, 2017 17:03
• 19 votes