Katie Pursinger
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Total activity26
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Last activity
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Activity overview
Latest activity by Katie Pursinger-
Katie Pursinger commented,
We are having issues with this app ever since switching to V2. It no longer prevents assignment to agents when they are out of office. In looking at the tickets it appears that the tag isn't actual...
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Katie Pursinger commented,
Hi Adrian, I'm not sure if this is exactly what you are looking for, but we made a view to see recent activity. It works pretty well. Hope that helps!
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Katie Pursinger commented,
To my knowledge we never signed up for the beta version, opting to wait for them to add it instead as a full feature. We are also on the "Team" pricing package level. Maybe they are slowly rolling ...
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Katie Pursinger commented,
I was very happy to learn today that we can now include actual attachments to outbound emails instead of links. Thought you all might want to know too. We've been waiting on this for a long time an...
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Katie Pursinger commented,
We have tickets that auto assign to an agent in a group using a trigger but I've noticed that if the agent is marked as OOO it will still assign it to them in the trigger instead of escalating it t...
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Katie Pursinger commented,
Hi, Is there any way to customize a trigger or API to notify an agent when they are marked as unavailable? We mark them as unavailable if they are out sick, etc. and would like them to have an ema...