Sumaiya Afzal
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Activity overview
Latest activity by Sumaiya Afzal-
Sumaiya Afzal created a post,
Notification when x number of Talk agents aren't online during support hours
Hi We're looking for a way to be notified if there are less than 2 Talk Agents online at any time during Support Hours. Our team is small and each agent is handling multiple roles that require us t...
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Sumaiya Afzal commented,
Hi is this feature available with the Salesforce app for new Zendesk Support? https://www.zendesk.com/apps/support/salesforce/
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Sumaiya Afzal commented,
We're a very small team, 1-3 agents available at a time, so the 60min wait time and the 30s response time doesn't give us enough time or opportunity to react to the callback request. I understand ...
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Sumaiya Afzal commented,
Is there any way to add all Email notifications that are part of a Trigger to the ticket as an internal note automatically instead of manually? It's quite inconvenient to have to switch to 'Events'...
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Sumaiya Afzal commented,
Hello I'm trying to export our current Theme but I can't find the Themes Export setting as described here. Is this only available for the new Theming experience? We haven't migrated to the new Them...