Austin White

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Recent activity by Austin White Recent activity Votes
  • Best practices for building out an Account Management queue?

    Hello,   We're thinking about using Zendesk to field customer requests/account management requests, not just necessarily for support/technical tickets. The workflow would be as follows: customer si...

  • Creating Groupings for Tags

    I'm trying to create overarching groupings of my tags so that I can report at a higher level, instead of at the very granular tag level. For example, let's say I have three different tags: apple, o...