William Bray
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Activity overview
Latest activity by William Bray-
William Bray commented,
I'd like this feature as well. We see a couple of use cases in our org. 1. Trigger to tag tickets that have attachments. This could be used in views, notifications, etc. 2. Trigger an HTTP targ...
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William Bray commented,
@Zendesk, is there any update to adding the ability to assume agent roles? Marci's comment in 2016 describes precisely my use case as well. I know there are lots of issues to consider when adding...
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William Bray created a post,
Allow Agents to submit satisfaction ratings for other groups
Currently agents from any group are prohibited from submitting satisfaction ratings for any ticket. I would like to suggest the ability to allow agents to rate tickets from which they are the requ...
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William Bray commented,
I'd like to throw my two cents in. I agree that agents shouldn't be able to rate tickets in their own group or ones to which they are assigned. But we have several departments using ZenDesk in th...
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William Bray commented,
+1 for #duedate and #cc We've built quite a few logic apps (outside of ZenDesk) for various tasks and processes which in turn send an email to one of our ZenDesk support addresses. In most cases w...
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William Bray commented,
I thought of something similar to that using Flow. The problem is that it's not just two groups. It could be any combination of 10+ groups. That would get messy very quickly. Also - would the e...
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William Bray commented,
Has this been resolved for you? We need the same functionality and ZenDesk support suggested we upgrade to multibrand. But from your post it appears that one email did not create two tickets even...
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William Bray commented,
We need the same functionality. I opened a ticket with ZenDesk support, who advised me that the only way to do this would be to setup multiple brands for each group. They also suggested assigning...
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William Bray commented,
Hi Jessie, It's more of a habit issue than anything - our employees always reply-all to emails, and some agents prefer to work tickets from their email rather than directly in ZenDesk. I was able ...
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William Bray commented,
Try changing "Greater than" to "Is"