Marty Whitby
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Activity overview
Latest activity by Marty Whitby-
Marty Whitby commented,
+1 The bulk edit feature is limited to 100 tickets and is useless for events impacting large numbers of customers. If we have a scenario like an outage, as discussed above, it vital to update custo...
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Marty Whitby commented,
Just sharing this community post as the request is valuable for the features in this post. The HTTP requests are restrictive without being to add headers. https://support.zendesk.com/hc/en-us/commu...
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Marty Whitby commented,
Adding to what Roman requested. We need to be able to define headers for Authentication and other partner requirements in our API requests. We currently channel our webhook triggers out via Zapier...
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Marty Whitby commented,
+1
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Marty Whitby commented,
I have used the 'Tickets Created - Last 7 Days' metric and the query was using UTC for the ticket created date instead of the system timezone (AEDT). This meant that the query was not displaying ac...
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Marty Whitby commented,
I'd also like to understand what the Macro reference relates to
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Marty Whitby commented,
I was informed that the Chat dataset is not available yet in Explore. Is this an account specific issue or has it not been added to Explore yet?
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Marty Whitby commented,
I recently enabled Captcha verification and it broke the code that had previously worked. Has anyone else found this and is there a known fix? I can't see how the Captcha verification impacts the c...
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Marty Whitby commented,
+1
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Marty Whitby created a post,
IP Restriction whitelist - Zendesk Support
https://support.zendesk.com/hc/en-us/articles/203663706 Following on from the kb article above. I have worked with other software providers that allow Administrators to be whitelisted from IP rest...