Jeremy
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Activity overview
Latest activity by Jeremy-
Jeremy commented,
Great thanks for the advice!
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Jeremy commented,
Hi there, How does it work if I am based in Canada and my customers are based in Australia. Should I purchase a local or toll free Australian number, if the calls are coming from Australia, and bei...
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Jeremy commented,
Hi there, Does Zendesk offer the option to do the recording (either a text to voice or an actual person to do the recording) for a fee? Thanks!
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Jeremy commented,
I am the primary user of our Zendesk account (in Canada). If I want to use my mobile phone (in Canada) to receive incoming calls (from Australia), will they be considered international calls? Also,...
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Jeremy commented,
Thanks Yair/Brett for clarifying. I'll leave it at that for now. Thanks
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Jeremy commented,
Hi Brett, I removed the trigger but the tickets aren't coming in as New either way and even with the 2 groups. I'm not sure what I'm missing here. Thanks
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Jeremy commented,
Hi Brett, Thanks for the tip. I created a new group and a new rule, but the tickets are still being created in Open status.
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Jeremy commented,
Hey guys, I only have 1 agent on my account and want new ticket to have the "new" status rather than "open".I can't seem to figure out the right rule to put in place to make this happen. As initial...