Sergio Anarte

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Recent activity by Sergio Anarte Recent activity Votes
  • Trigger doesn't send mail


    Hi guys, I have a trigger like: Conditions: If ticket contains tag "123" and ticket is updated Actions: then send an email to "requester and CC", plus change the status to solved Expected results: ...

  • how to handle messages from a no-reply account


    Hi guys, I can imagine i'm not the first one asking this... If I sent a public comment to an address which replies me from a no-reply address, their answer goes to suspended because of a "Automated...

  • Automations criteria - Hours since a tag was added


    Hi guys,  I need some help with this scenario. Could you please give me if I have any workaround?  Example:  Imagine I set a tag and I want to send the requester an email 24 hours after these tag ...

  • How can I get notifications when Zendesk releases upgrades?


    Hi guys! Could somebody tell me what is the notification flow Zendesk has in terms of upgrades? I mean, sometimes my instance show up with new features (new drop-down values, or even a new drop-dow...

  • "Status is Closed" as a condition in automation...does it work?

    Hi, When creating an automation, I know you can select "Status is Closed" as a condition...but it doesn't work for me. I mean if I press "Preview match for the conditions above", it doesn't return ...

  • Manage support packages for a B2B customer


    Hi, Sometimes the clients have support contracts with their own organizations (B2B model), in order to not to assist ticket from a company that didn't have an active contract anymore. This contract...

  • CTI integrations

    Hi, Is there a quick guide about how to set-up an integration between Zendesk and an external CTI? I know that the integration will be based on the external web services the other provider will hav...

  • Bolsa de Horas

    Hola, ¿Alguien sabe como encajar el concepto de "Bolsa de Horas" en Zendesk? Me explico: Los clientes suelen tener unos contratos de soporte con sus organizaciones. Por tanto, estaría bien que pudi...

  • Database restrictions (end-user limit?)


    Hi all, Is there any limit in terms of end-users creation? Is there any other database restriction? are these restrictions based on the subscription the client will have? Thank you