Daniel Bechtel
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Activity overview
Latest activity by Daniel Bechtel-
Daniel Bechtel commented,
Not sure which fields you are referring to in regards to System Organization fields, if you mean like domain, details, notes etc. they are already used. We have customer information which gets pas...
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Daniel Bechtel created a post,
Organization field content in HelpCenter
I am trying to provide custom content in the HelpCenter header section based on the content in a custom organization field of a logged in End-user. I see the HelpCenter.user.organization informat...
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Daniel Bechtel commented,
+100 This is an enterprise must have functionality. You cannot evaluate the effectiveness, performance, needs, etc. if issues are split over potentially multiple organizations especially if your s...
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Daniel Bechtel commented,
+1 especially when working with external CRM systems and organizations get merged all the time like in Salesforce. Once a ticket is closed it is stuck under the "old" organization. You will not g...
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Daniel Bechtel commented,
@Hassan, yes that is possible and happened in the past, but as administrator I can delete the ticket and remove the information for good and a manual copy of that ticket can be created without the...
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Daniel Bechtel commented,
@Andre, that still puts us in a legal bind. I do not want any sensitive information available on either our or a third party software as with that we are legally responsible for it.
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Daniel Bechtel commented,
We often get attachments from our customers which include sensitive information they did not realize at the time when they uploaded the ticket. We have already history within the ticket by the time...