Mike Cartwright

1. Community
2. Support Q&A
3. integration of Asterisk/Freepbx and Zendesk?

Hi, Michael! Glad hostpbx.us is working out well for your team. To increase your team's productivity and the overall customer experience, you may want to take a look into Tenfold: https://www.tenfo...

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• Mike Cartwright
• Created April 10, 2018 13:00
• 1 vote

1. Community
2. Integrations and Apps Q&A
3. RingCentral Integration and Zendesk Ticketing

Welcome to the community, Angie! Besides the support that Nicole offered, another way to integrate Zendesk with RingCentral is via a 3rd party software like Tenfold. Some of Tenfold's key features ...

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• Mike Cartwright
• Created November 20, 2017 23:28
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Integrate Panasonic Telephony System (ncv200) with zendesk

I'm happy to help, Saripah and Nicole! Thank you, as well.

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• Mike Cartwright
• Created September 05, 2017 23:04
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Integrate Panasonic Telephony System (ncv200) with zendesk

Saripa, you might also want to check a 3rd party CTI like Tenfold. It can integrate Zendesk with phone systems. With a software like Tenfold, all your calls can be automatically logged in Zendesk. ...

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• Mike Cartwright
• Created September 04, 2017 23:10
• 1 vote

1. Community
2. User Tips & Tricks
3. Automated tickets with Zapier

Thanks for sharing, Lars!

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• Mike Cartwright
• Created July 10, 2017 07:24
• 0 votes

1. Community
2. User Tips & Tricks
3. Salesforce Integration update

Thanks for the heads up, Sean. Appreciate it.

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• Mike Cartwright
• Created July 10, 2017 07:23
• 0 votes

1. Community
2. Support Q&A
3. We're receiving tickets from other Zendesk accounts

Should I contact the original source of the tickets to let them know of the leak? Absolutely.  Although, the advice you got from Zendesk Support is a bit weird. By how it sounds, this is a sensitiv...

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• Mike Cartwright
• Created July 10, 2017 07:21
• 0 votes

1. Community
2. Guide Q&A
3. We're looking for a new Zendesk Theme

@Wes. Thanks! Will do that. The Zendesk's community has been so helpful so far, and have already available answers to most of my questions/issues. Appreciate it. Keep up the good work, you guys!

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• Mike Cartwright
• Created July 03, 2017 00:01
• 0 votes

1. Community
2. Support Q&A
3. Zendesk and Social Media - Questions

Hey, Jenna. We're under the same circumstance. We're using Tenfold to sync Zendesk with Facebook, LinkedIn, Instagram, and Twitter. It does makes syncing easier and allows us to work on everything ...

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• Mike Cartwright
• Created June 26, 2017 06:20
• 0 votes

1. Community
2. Support Q&A
3. Zendesk Chat (Zopim) - Custom Triggers

Thanks for the tip, Jessie. Didn't think this was possible.

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• Mike Cartwright
• Created June 26, 2017 06:11
• 0 votes