Pedro Reis
- Total activity 86
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Activity overview
Latest activity by Pedro Reis-
Pedro Reis commented,
"when you enable Require authentication to download, agents will not be able to copy and paste images from their computer into ticket comments." In that case, how can our agents do to send informat...
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Pedro Reis created a post,
Bulk end user delete - no filters?
This feature is completely useless when you have thousands of users as we do and you want to delete a specific subset. This feature should definitely have a FILTER.
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Pedro Reis commented,
Same issue as Marci: "when I clicked the link, it required a login. Is this expected? Or is it perhaps due to our SSO? Our users don't normally have to login to rate a ticket from the {{satisfactio...
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Pedro Reis commented,
Is there any other way to achieve this?
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Pedro Reis commented,
Hi, I want to update a specific custom user field of my agents. How can I do it?
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Pedro Reis commented,
Hey Brett, I really appreciate it and that exactly what I initially did, but they were the ones to ask me to put this on the community to get help (support ticket 5068978).
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Pedro Reis commented,
Hi Brett, I had reviewed the chat API before, but I have not seen any mechanism that could enable us to do it. Can you be more specific and point us the correct direction? Thank you.
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Pedro Reis commented,
Hi Brett, I think you are missing the point here. We implemented JWT token to authenticate and tag users (based on the information from our platform) in Zendesk Support. The problem is that the us...
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Pedro Reis commented,
Hi Devan, Thanks for your reply. We recently implemented the JWT token for authentication and tagging reasons in Zendesk support. So I guess my question it's how to apply it as well to Zendesk cha...
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Pedro Reis created a post,
How to reflect/transfer user tags from Zendesk support to Zendesk chat
AnsweredHi, We have user tags in Zendesk support, how can we have/use them in Zendesk chat? So my question is, once you set up user tags in Zendesk support, how will they become visible in Zendesk cha...