Pedro Reis
- Total activity 59
- Last activity
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Activity overview
Latest activity by Pedro Reis-
Pedro Reis commented,
Hi, Is there any way to remove the functionality to download attachments or limit who can do this?
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Pedro Reis commented,
Hi, Is there any workaround to list more than 3 articles, I don't see any "view more" option has mentioned above. Also, the help center search only works for English articles, not Spanish...
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Pedro Reis commented,
with contextual help disabled (and help center enabled), if you don't enter a search term, only the window is presented (check attachment)How do we pre-populate the window with "N" articl...
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Pedro Reis commented,
Hi, We are moving from the standalone widget to the web widget - we are using a function to hide the department selector and set "support" as default and it is working fine with the st...
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Pedro Reis commented,
Out of Office is really important to us, as we work with several shifts. I'm concerned because it is still on the V1 framework. Are there plans to migrate Out of Office to the V2 framework?
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Pedro Reis commented,
Thanks Brett!
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Pedro Reis commented,
+1
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Pedro Reis commented,
We want to enable JWT SSO for end-users. Does this mean that the user will be registered automatically registered Zendesk when he creates an account in our system, or just that the user will be rec...
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Pedro Reis created a post,
having one department as primary contact
Hi, In total we will have 3 departments: 1. Support 2. Compliance 3. Fraud Support will be the first point of contact so only support agents will receive initial chats, they will be the prim...
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Pedro Reis created a post,
banned words list
Hi, We would you know of some better ways we can prevent user abuse on Zendesk Chat? Banning users is a good step, and we're taking it, but we would like to understand if there's something ...