Pedro Reis
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Total activity90
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes7
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Subscriptions31
Activity overview
Latest activity by Pedro Reis-
Pedro Reis commented,
Hi, I want to change the Spanish text due to overlapping, not sure how can I do it on our custom theme. I was able to find the English version, but no idea how to locate the other language we supp...
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Pedro Reis commented,
Hi, We are using a custom theme and the bullets indentation is completely lost when the article is previewed or published. How can we make this work? Example of that can be seen here:
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Pedro Reis commented,
+1 for Guide statistics on Zendesk explorer. We would like to be able to pull a list of ZD articles order by their ratings and views. I hope this feature will be available soon..
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Pedro Reis commented,
Yes, it's there, but I don't mean in the UX, we want to capture this information on reports. Is there any way to get this?
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Pedro Reis commented,
Hi, Is there a way to collect the timestamp of when the ticket was shared?
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Pedro Reis commented,
Yes, I had found it. It works great. Thanks.
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Pedro Reis commented,
Is the above solution for insights or explore? How to get # of end-user replies in Zendesk explore ?
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Pedro Reis commented,
Ok so agents, can still send attachments as "usual". What really changes is the fact that the end-user will have to login to the help center for them to be able to see the piece attached. If they d...
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Pedro Reis commented,
"when you enable Require authentication to download, agents will not be able to copy and paste images from their computer into ticket comments." In that case, how can our agents do to send informat...
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Pedro Reis created a post,
Bulk end user delete - no filters?
This feature is completely useless when you have thousands of users as we do and you want to delete a specific subset. This feature should definitely have a FILTER.