Pedro Reis
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Activity overview
Latest activity by Pedro Reis-
Pedro Reis commented,
Thanks for your feedback Oliver Tietze, much appreciated - I wanted to check if anyone else had the same use case. The goal here would be to prevent ticket merging from happening, if category is n...
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Pedro Reis commented,
We use a custom field, that we are requiring when solving a ticket, however, when merging tickets this rule is not applied/enforced - this is affecting our KPIs as this custom field is indicating t...
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Pedro Reis commented,
+1 , this app needs to be updated to V2
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Pedro Reis commented,
Hi, Is there any way to remove the functionality to download attachments or limit who can do this?
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Pedro Reis commented,
Hi, Is there any workaround to list more than 3 articles, I don't see any "view more" option has mentioned above. Also, the help center search only works for English articles, not Spanish. Our arti...
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Pedro Reis commented,
with contextual help disabled (and help center enabled), if you don't enter a search term, only the window is presented (check attachment)How do we pre-populate the window with "N" articles most re...
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Pedro Reis commented,
Hi, We are moving from the standalone widget to the web widget - we are using a function to hide the department selector and set "support" as default and it is working fine with the standalone w...
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Pedro Reis commented,
Out of Office is really important to us, as we work with several shifts. I'm concerned because it is still on the V1 framework. Are there plans to migrate Out of Office to the V2 framework?
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Pedro Reis commented,
Thanks Brett!
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Pedro Reis commented,
+1