Neil Whelan

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Latest activity by Neil Whelan
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    Neil Whelan created a post,

    Visitor Numbers Stats - ZD Explore

    Hi guys,   This is a feedback on functionality outlined here: https://support.zendesk.com/hc/en-us/articles/360001957927-Why-is-the-number-of-live-Chat-visitors-on-a-website-different-in-Analytics-...

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    Neil Whelan commented,

    What software does the team use and what do they report on? You can setup custom fields in ZD to meet whichever descriptors you need and slice data on that. If they're using something like JIRA the...

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    Neil Whelan commented,

    +1 for this - our use case is to use a trigger when a given form is used to reproduce the data entered/selected in custom fields to produce in comment format - this will then allow an agent to quic...