Maja Zivkovic
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Total activity54
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Last activity
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Recent activity by Maja Zivkovic-
+1 for resizable legend box
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Rob Stack creating a nested custom field for tracking macros would require i create a trigger for every single one of our hundreds of macros, so not the most efficient way to build a report. Hannah...
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Can say this 'hack' no longer works. Please either let me monitor agent personal macros and personal views or allow account assumption in some way.
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In 90% of cases our agents need to 'close tab', but when escalating to 2nd line they do need to 'stay on ticket'. What would be great for us is if i could set this (close tab or stay on ticket) whe...
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Hi Brent Pliskow, Thanks! I did find a round-about way of doing it. I created a custom attribrute that says Then, to make the unassigned tickets show up i EXCLUDE FALSE. I feel this may be t...
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I've seen some clever workarounds for filtering out end users but i can't find a solution for finding tickets that do not have an assigned agent. Selecting NULL form Assignee Role gives no results,...
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I agree with everyone that this should be the default behavior for Ticket IDs. I can't imagine a reason why someone would make a report with ticket ids showing if they're not going to lead to openi...
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Hello! I've created a stacked chart, and set percentages to it, all good so far. Now, how do i add a total at the top? I want to show percentages of tickets in different languages for example, but...
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It's great that i can review what tickets an agent has skipped and any comments they left as to why in their profile from a QA perspective, but i also want to be able to see trends over time. I wan...